Operations Technician

Job Title: Senior Operational Travel Technician

Duration: 12 months (possible extension)

Location: Knoxville, TN 37932

Pay Rate: $36 -$40 hourly on W2

Responsibilities:

Job Brief

• Provide support for end-user software and hardware technologies and technical equipment at corporate offices and site locations.
• Highly motivated and have the ability to work in a highly demanding, challenging, and fast-moving environment.
• System Operational Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.

Duties and Responsibilities

• Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Perform site surveys for new acquisitions, new constructions, and remodels.
• Project management and overseeing all aspects of IT related projects for conversions and remodels.
• Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Ability to evaluate and test emerging technologies

Qualifications

• Travel time requirements 80% (Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel)
• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
• Must be available to travel on short notice.
• Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
• Basic computers skills.
• Basic networking skills.
• Have reliable transportation to get to the office/airport.
• Basic data infrastructure knowledge.

Competency

• Ability to read wiring schematics and blueprints.
• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
• Ability to work on-site with little or no supervision.
• Ability to clearly communicate professionally with technical and nontechnical personnel.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer.