What are the responsibilities and job description for the Loan Operations Manager position at Dexian?
Vice President, Loan Operations Manager
Location: Santa Rosa, CA
Department: Loan Operations
Job Type: Full-Time
Position Summary:
The Vice President, Loan Operations Manager is responsible for overseeing all aspects of loan servicing operations, ensuring efficiency, compliance, and exceptional service delivery. This role provides strategic and hands-on leadership to the Loan Servicing team, maintaining adherence to organizational policies, regulatory requirements, and industry best practices. The position requires on-site presence and the ability to work independently with minimal supervision.
Key Responsibilities:
Leadership & Oversight
- Direct and supervise the Loan Servicing staff, including hiring, training, performance management, and professional development.
- Plan, assign, and evaluate work to ensure accuracy, timeliness, and compliance.
- Manage scheduling and time-off requests to maintain operational continuity.
Loan Servicing Operations
- Oversee daily servicing functions, including:
- Post-closing callbacks
- General Ledger reconciliation
- Loan payoffs
- Escrow processing, insurance tracking, flood analysis, and property tax monitoring
- SBA Guidehouse remittances
- Loan payments, draw requests, and maintenance activity
- Loan Master File review and validation
- Ensure accuracy and security of loan documentation.
- Provide superior service to both internal and external clients.
Compliance & Risk Management
- Ensure compliance with all bank policies, as well as state and federal regulations.
- Identify operational risks and implement solutions to mitigate potential issues.
- Manage internal and external audits and examinations, including preparation, research, and response.
- Support implementation of new regulations, policies, products, and procedures in collaboration with the Loan Administrator.
Technology & Process Improvement
- Serve as system administrator for key platforms, including Fiserv DNA and other loan servicing systems.
- Continuously review operational processes for opportunities to leverage technology and enhance efficiency.
- Recommend and implement process improvements to strengthen controls and productivity.
Additional Responsibilities
- Act as lead or backup in the absence of the Loan Administrator.
- Contribute a minimum of 10 hours annually to CRA-qualified volunteer activities (within business hours; time and mileage reimbursable).
- Perform other duties as assigned.
Qualifications
- 7–10 years of experience in commercial real estate loan servicing or loan origination.
- 3–5 years in a supervisory or management role.
- Strong leadership skills with the ability to motivate, mentor, and hold staff accountable.
- Excellent communication, interpersonal, and customer service abilities.
- Highly organized with strong time management skills and the ability to manage multiple priorities.
- Demonstrated ability to exercise sound judgment and make independent decisions in a fast-paced environment.
- Proficiency with loan servicing systems (Fiserv DNA preferred) and MS Office applications.
Salary : $110,000 - $130,000