What are the responsibilities and job description for the Insurance Customer Service Representative position at Dexian?
We’re seeking an Insurance Analyst to help deliver a high-quality customer support experience by responding to inquiries, resolving issues, and managing escalations. In this role, you’ll combine strong analytical thinking with clear written communication to diagnose problems, determine the best path to resolution, and collaborate across teams in a fast-paced environment. If you enjoy solving customer-impacting problems and staying organized while juggling priorities, this is a great opportunity to make an immediate impact.
Required Skills
- 1 year of experience in customer service, client support, or account management
- 2 years of professional work experience with demonstrated competencies
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent listening, writing, and communication skills
- Ability to make decisions independently and apply judgment appropriately
- Strong attention to detail, time management, and organizational skills
- Proficiency with Microsoft Office, especially Word and Excel
- Comfort using common workplace tools such as word processing and spreadsheets
Nice to Have Skills
- Experience with Salesforce or another CRM/ticketing platform
- Background supporting high-profile customers or handling urgent/escalated cases
Preferred Education and Experience
- High school diploma required
- Associate’s degree preferred
- Bachelor’s degree preferred (or equivalent combination of education, training, and experience)
Other Requirements
- Hybrid schedule (on-site 2 days per week)
- Ability to work effectively in a high-energy, fast-paced environment
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.