Information Technology Support Technician

Title: IT Support Technician#1022167

Location: Charlotte NC 28269

Duration: 2 months

Pay Range: $24.00 - $25.70

Shift: 2nd Shift and 3rd Shift

Core Technical Capabilities & Responsibilities

Script Execution & Control:

Execute pre-approved SQL scripts provided by the Client for data query and maintenance operations.

Execute pre-approved Python scripts provided by the Client.

Strict Code Compliance: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and oversight from Client engineering.

API Testing & Execution:

Execute API calls via web browser and/or Postman testing environments.

Basic Troubleshooting:

Diagnose, triage, and resolve basic software, network, and hardware incidents on the shop floor.

3.1 Required Technical Competencies

Industrial Protocols: Functional understanding of standard industrial communication interfaces (Ethernet, RS-232, USB).

Hardware & Data Acquisition: Basic working knowledge of data acquisition (DAQ) systems, sensor instrumentation, and National Instruments (NI) cDAQ hardware.

Application Debugging: Fundamental ability to assist with basic LabVIEW environment debugging.

MES Foundations: Familiarity with core Manufacturing Execution System (MES) concepts and shop-floor data workflows.

3.2 Preferred Qualifications

SCADA / Control Systems: Direct experience or familiarity with the Inductive Automation Ignition platform.

Domain Experience: Prior technical support experience within a discrete manufacturing or factory automated production environment.

Inputs Provided by the Customer to Achieve the Scope:

SLA Response Time Attainment: The percentage of off-shift support requests acknowledged and triaged within the agreed-upon SLA timeframe (Target: ≥98%).

First-Contact Resolution (FCR) Rate: The percentage of shop-floor incidents and basic software/hardware issues resolved off-shift without requiring escalation to client engineering (Target: ≥80%).

Script & API Execution Accuracy: The percentage of pre-approved SQL scripts, Python scripts, and Postman API calls executed correctly on the first attempt without manual execution errors (Target: ≥99%).

Customer Specific Standards/Work Instructions to be followed:

Zero Unauthorized Code: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and direct oversight from Client engineering.

Pre-Approved Script Execution: Only pre-approved SQL scripts provided by the Client may be executed for data query and maintenance operations.

Pre-Approved Python Workflows: Only pre-approved Python scripts supplied by the Client are authorized for execution.

API Testing Environments: API call executions must be conducted exclusively via web browser or Postman testing environments following Client-defined protocols.

SLA & Response Compliance: Support personnel must maintain active availability during off-shift hours (2nd Shift, 3rd Shift, and Weekends) and comply with agreed-upon

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Salary : $24 - $26