CSR Call Center - ENT

Description:
Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.

• Provide support to our Distributor network, dealer or homeowners Communicate warranty coverage updates to our
• Distribution network, dealer or homeowners
• Ensure that product model/serial numbers are loaded into our system
• Communicate with Distributor Warranty Admins via email/Salesforce cases and telephone
  
  How the Product Registration Team helps our customers:
  * Provide website navigation instruction for registering products online
  * Register equipment for homeowners when customer has no internet access
  * Provide customer warranty information
  * Make corrections to product registrations as needed by homeowners, dealers, or distributors
  * Refer customer to correct person/team when not a registration issue
  * Provide customer with product registration confirmations when needed

Requirements:
* 1 year experience in customer service
* 1 year experience with Word/Excel/PowerPoint

Education:

• HS Diploma/GED
  

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.