What are the responsibilities and job description for the Adult Hematology Oncology Call Center Representative position at Upstate Cancer Center?
Job Summary
As a Cancer Center Call Representative, responsibilities include answering incoming lines (and emails) to the call center for Adult Hematology/Oncology (when a nurse isn't readily available), in the Cancer Center. Utilizing extensive knowledge of Upstate Medical University services and the Cancer Center, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one-call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers with all aspects of care, including Cancer Center class and event registration and general information about programs, providers, and services of the Upstate Cancer Center. The incumbent will utilize several information systems and will interact with departments, services, and providers throughout Upstate Medical University while documenting call activity using information systems. The incumbent will assist in the scheduling or revision of provider templates and patient appointments.
Minimum Qualifications
Associates degree and two years of administrative experience, preferably in a hospital setting or call center, or equivalent combination of education and experience required. Excellent verbal communication and customer service skills, ability to manage multiple priorities, and computer skills required.
Preferred Qualifications
Knowledge of medical terminology and typing skills preferred.
Work Days
Days
Message To Applicants
Recruitment Office: Human Resources
As a Cancer Center Call Representative, responsibilities include answering incoming lines (and emails) to the call center for Adult Hematology/Oncology (when a nurse isn't readily available), in the Cancer Center. Utilizing extensive knowledge of Upstate Medical University services and the Cancer Center, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one-call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers with all aspects of care, including Cancer Center class and event registration and general information about programs, providers, and services of the Upstate Cancer Center. The incumbent will utilize several information systems and will interact with departments, services, and providers throughout Upstate Medical University while documenting call activity using information systems. The incumbent will assist in the scheduling or revision of provider templates and patient appointments.
Minimum Qualifications
Associates degree and two years of administrative experience, preferably in a hospital setting or call center, or equivalent combination of education and experience required. Excellent verbal communication and customer service skills, ability to manage multiple priorities, and computer skills required.
Preferred Qualifications
Knowledge of medical terminology and typing skills preferred.
Work Days
Days
Message To Applicants
Recruitment Office: Human Resources