Business Support System Specialist

Job Title: Business Support Specialist

Duration: 8 – 9 months (possible extension)

Location: Westbrook Maine 04092

Pay Rate: $21.43 - $28.57 hourly on W2

JOB SUMMARY:

Location: The first six weeks will be hybrid on site, in Westbrook, Maine for three days per week. Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine two days per week.

The Business Support Specialist will play a key role in ensuring accurate and timely billing of software products and services. This individual will handle a variety of administrative and customer-facing tasks to support billing operations, including responding to customer inquiries, processing contracts, and maintaining accurate records per our audit standards.

The ideal candidate will have strong attention to detail, excellent communication skills, and proficiency in data entry.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Customer Facing Billing Representative
• The role would be responsible for communicating with our customers about billing inquiries surrounding the Veterinary Software invoices on their monthly statement.
• This person will act as Tier II of billing questions for customers. General Billing Needs are handled by a separate team, but we manage the inquiries that are specific to software subscriptions, as they have unique nuances.
• Record and track all customer-facing tasks.
• New contract/order processing
• In a manner aligned with standard operating procedures and other compliance requirements.
• Review and process contracts for the financial related terms and conditions to ensure accuracy, completeness, and compliance with company policies and legal requirements.
• You will ensure compliance with audit standards and financial guidelines.
• Enter contract data into internal systems and maintain records in administrative portals.
• Maintain electronic filing and archiving of project specific documents, including project opening forms, contracts, proposals and budget changes.
• Ensure that appropriate approvals are obtained in accordance with company policies.
• Research and reconcile project related billing issues, identify the cause of project variances and clear when possible.
• Invoice/usage management
• For all VetSoft Products. Creating Entries, Credits, Cancelations etc. (Sales to Support).
• Update and maintain customer subscription details, making necessary changes to reflect requests accurately.
• Reconcile invoice discrepancies and work with internal teams to resolve issues promptly.
• Other SOFTWARE projects as assigned]

Examples of but not limited to

• Data Management using excel skills in numerous systems.
• You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).
• Collaborate with cross-functional teams to support billing operations and ensure data integrity.
• UAT of new processes as part of large, scaled projects.
• Document new and existing billing processes to improve efficiency and accuracy

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.