Branch Manager

Branch Manager

Location: San Diego, CA 92101

Department: Retail Banking

Job Type: Full-time

Position Summary

The Branch Manager is responsible for the administration and efficient daily operation of a full-service bank branch, including operations, client service, product sales, security, and safety. This role ensures compliance with bank policies, procedures, and all applicable state and federal banking regulations. This position requires in-office work.

Key Responsibilities

Management Activities

• Hire and develop quality staff to ensure exceptional customer service.
• Conduct one-on-one meetings with direct reports monthly to assess needs and career goals; document coaching opportunities.
• Ensure all staff are trained in sales and service techniques.
• Drive core deposit growth through in-branch sales promotions.
• Monitor branch trends via the Vital View Dashboard, tracking deposit base, transaction counts, and cost of funds.
• Keep staff informed of branch progress through meetings, whiteboards, and reports.
• Communicate policy and procedure changes and conduct necessary staff training.
• Quickly address non-performance issues, including terminations, per company policy.
• Conduct annual performance and compensation reviews for direct reports.
• Maintain knowledge of security and safety policies; ensure staff training and adherence to procedures.

Operational Activities

• Set and communicate branch profitability goals; implement cost controls and branch marketing efforts.
• Ensure operational quality control and compliance with state and federal banking regulations.
• Oversee day-to-day branch operations, including approval of large deposits/withdrawals and review of daily reports.
• Monitor and approve/decline NSF and overdraft exceptions per the Transaction Approval Authority matrix.

Customer Service & Retention Activities

• Lead by example to enforce superior customer service.
• Create a warm, welcoming experience for customers and employees.
• Manage and resolve client issues proactively before escalation.
• Assist customers with account servicing needs and complex transactions.
• Coach staff to enhance customer engagement and ensure service excellence.

Sales Leadership

• Develop and execute sales, relationship-building, and community engagement strategies.
• Conduct outbound calls, in-person meetings, and participate in branch/community events.
• Research market trends to create effective sales techniques for new account and deposit generation.
• Train and coach branch team on sales skills and product knowledge.
• Ensure active customer profiling to identify opportunities for relationship growth.
• Implement strategies to attract and retain new and existing customers.
• Partner with the Area Manager and SVP Regional Sales Manager on joint marketing plans.
• Refer small business credit opportunities and assist with loan application facilitation.
• Encourage team participation in quality referral initiatives.

Community Relations Activities

• Promote the Bank’s CRA policies and participate in professional, civic, and community activities.
• Complete a minimum of 10 hours of CRA volunteer work per year (compensable time and reimbursed mileage).

Supervisory Responsibilities

• Manage and lead a team of two or more branch employees.
• Provide operational guidance, training, and staff development.
• Conduct performance assessments and address performance management as needed.
• Assist with employee scheduling and timecard accuracy.

Qualifications

• Proven sales ability and track record of documented branch growth.
• Minimum 7 years of experience in a branch environment.
• Minimum 5 years of branch management experience.
• Minimum 3 years managing complex business and consumer accounts.
• Excellent interpersonal, verbal, and written communication skills.
• Strong leadership and team-building experience.
• Experience in hiring, training, coaching, and performance management.
• Active involvement in local business and community organizations (e.g., Rotary, Chamber of Commerce).
• Notary Public certification preferred.
• Proficiency in MS Word, Excel, Outlook, and banking software.
• Ability to work flexible hours as needed.
• Valid California driver’s license and a vehicle with appropriate insurance for business use.