What are the responsibilities and job description for the Help Desk Technician position at Dexian?
FULLY ONSITE - 5 DAYS/WEEK - WASHINGTON D.C.
Job Description
Help Desk Technician
Core Competencies:
- Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
- Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
- Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
- Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
- Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
- Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
- Attend to issues with Enterprise-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.
Educational and Technical Qualifications:
- Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.
Certification Requirements:
- Industry certifications such as A (preferred)
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent customer service skills
Other requirements:
- CompTIA Certification highly desirable
- Experience with M365 applications (Outlook, OneDrive, Teams, etc.)
Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.