Benefit Payment Services Associate

Our client is seeking a Benefit Payment Services Associate to provide assistance to retirees regarding their pension payments. The role involves delivering excellent customer service through inbound phone support, helping retirees with tax forms, pension inquiries, and navigation of online portals. This position requires a dedicated, detail-oriented individual committed to quality service in a team environment.

• Handle inbound calls from retirees, addressing their questions about pension payments, tax forms, withholdings, and related topics.
• Understand caller requests, troubleshoot issues, and route calls as necessary according to client protocols.
• Assist participants by sending forms via mail, fax, or email as needed.
• Maintain high-quality service while managing multiple tasks in a high-volume environment.
• Adhere to established procedures and support team objectives to achieve individual and group performance goals.
  
  

• College degree is required.
• Demonstrated proficiency in Word, Excel, internet, and email.
• Highly motivated self-starter capable of working with minimal supervision.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent communication skills with strong telephone etiquette and customer service orientation.
• Proven ability to adapt to changing priorities and work collaboratively within a team.
• Excellent attendance record.
• Willingness to work overtime as needed.
  
  

• Experience showing progression through additional responsibilities in previous roles, whether academic or work-related.
• Experience in roles that demonstrate the ability to handle responsibility outside traditional call center environments.
• Ability to learn quickly and implement feedback efficiently.
  
  

This role offers stability with the potential for contract extension based on performance, along with the possibility of transitioning to a full-time position. It provides a structured environment with a regular weekday schedule, no evening or weekend hours, and an opportunity to develop customer service skills within a supportive team. The position also encourages growth and performance recognition, making it an attractive opportunity for motivated individuals seeking long-term career development.

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.