Implementation Engineer

Job Title: Implementation Engineer

Location: Jacksonville, FL (Remote)

Duration: Permanent

Implementation Engineer - Process Focused (Manhattan Active WMS/OMS)

Location - Remote, with 60-75% travel across U.S./North American warehouse operations

YOUR ROLE:

As an Implementation Engineer - Process Focused (Manhattan Active WMS/OMS), you will play a pivotal role in designing, optimizing, and implementing best-in-class warehouse and order management processes that align with lean operating model and the Manhattan Active platform.

You will partner with cross-functional stakeholders-including Operations, IT, Super Users, and Training teams-to define efficient workflows, support system configuration, and ensure that business processes are fully aligned with system functionality and operational realities. This role blends industrial engineering rigor with hands-on implementation, ensuring every site deployment delivers measurable process improvement and performance consistency.

WHAT YOU WILL DO:

• Operational Process Design
• Design and document standardized warehouse and order management workflows that align with operational model and Manhattan Active functionality.
• Apply Lean and Six Sigma principles to eliminate waste, improve throughput, and standardize processes across multiple customer operations.
• Develop detailed process maps, SOPs, and engineered standards to support deployment and long-term process control.
• Support the development of system work instructions and visual aids used during training and post-go-live support.
• System Implementation & Integration
• Translate operational requirements into Manhattan Active WMS/OMS functional specifications.
• Collaborate with Configuration and IT teams to ensure the system setup reflects business process intent.
• Participate in QA and UAT testing to validate process functionality and system performance.
• Support process validation and readiness activities during go-live and hypercare.
• Cross-Functional Collaboration
• Partner with Operations, Super Users, and Training teams to align process and system documentation.
• Facilitate workshops and design sessions with site teams to identify process pain points and improvement opportunities.
• Serve as a bridge between technical teams and operational stakeholders, ensuring clarity in process execution expectations.
• Continuous Improvement
• Collect and analyze performance data to identify improvement opportunities.
• Document lessons learned and contribute to a central repository of standardized processes.
• Support continuous improvement culture by promoting process discipline and operational excellence across sites.

WHAT WE ARE LOOKING FOR:

Education & Experience

• Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, or a related field.
• 4-6 years of experience in warehouse process design, industrial engineering, or operations improvement, preferably in a 3PL or distribution environment.
• Hands-on experience with Manhattan Active WMS/OMS and other Tier 1 warehouse systems (e.g., Blue Yonder, SAP EWM, etc.).
• Experience with Lean process design, engineered labor standards, and warehouse layout optimization strongly preferred.
• Demonstrated experience working cross-functionally in technology-enabled process deployments.

Skills & Competencies

• Strong proficiency in process modeling and documentation tools (e.g., Visio, Lucidchart, Confluence, AutoCAD, and MS Office).
• Knowledge of Lean and Six Sigma methodologies; Green Belt certification preferred.
• Excellent written and verbal communication skills with the ability to engage operational and technical audiences.
• Highly organized, with the ability to manage multiple concurrent projects and priorities.
• Self-starter with a focus on driving results and process discipline.
• Willingness to travel up to 75% across North America.

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.