What are the responsibilities and job description for the Expense Operations Analyst position at Dew Software?
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I hope you're doing well. I'm Naveen from DewSoftware, and we have an exciting open position that may interest you. Please share your updated resume, and I'll reach out to schedule a convenient time to connect.
Job Title: Travel & Expense Operations Analyst
Location: Boston, MA (Hybrid – 2–3 days/week in office)
Duration: Long Term contract
Requisition #: 549838
The Travel & Expense Operations Analyst is responsible for managing day-to-day operations of expense systems, processes, and the corporate travel program. This role includes oversight of expense reporting, corporate card programs, and systems such as Concur and CWT. The analyst will review and evaluate travel-related expenses to ensure compliance with company policies and regulatory requirements.
Primary Responsibilities
Corporate Card Program
- Lead the corporate card program, including card issuance and deactivation
- Provide training on Corporate Travel Policy, Concur, and travel processes
Concur / CWT / Expense Management
- Manage end-to-end processes within Concur and CWT systems
- Maintain travel help desk tickets and respond to user inquiries
- Oversee corporate card accounts, including new requests and monthly payments
- Develop and deliver training materials and user guides
- Verify accuracy and completeness of expense documentation
- Ensure audit rules, reminders, and reports function correctly and align with policy
- Perform audits of expense reports to ensure compliance
- Prepare month-end journal entries and balance sheet reconciliations
- Liaise with vendors on reporting requirements and enhancements
- Troubleshoot system integration issues between NetSuite and Concur
- Maintain data integrity through system audits and process reviews
Reporting & Administration
- Coordinate with Procurement to maintain approval workflows
- Collaborate with Finance, HR, and managers to resolve discrepancies
- Prepare monthly KPI reports and analyze expense data trends
- Support Sunshine Act/Transparency compliance documentation
- Aggregate and analyze data for management reporting (monthly/quarterly)
- Recommend and implement process improvements
- Support internal and external audits, including year-end schedules
- Handle ad hoc reporting and special projects
Requirements Skills
- Bachelor’s degree in Accounting or related field (preferred)
- Minimum 5 years of general accounting experience, including travel and expense
- Proficiency in Microsoft Office, especially Excel
- Experience with SAP Concur, NetSuite, and SAP is a plus
- Strong written and verbal communication skills
- Knowledge of general accounting principles and procedures
- Highly organized and detail-oriented
- Ability to handle confidential financial information
- Strong work ethic, flexibility, and sense of urgency
- Ability to work independently and manage multiple tasks
- Strong customer service and interpersonal skills