What are the responsibilities and job description for the Service Advisor position at DeVivo Companies?
DeVivo Companies currently has an opening for a full-time Service Advisor at our collision center in Middletown, CT. Learn more about us at www.devivocompanies.com.
Service Advisors are vital to our business and the work you do puts our customers vehicles back on the road. The Advisor initiates vehicle body/collision repairs by creating work orders and estimates, and by working with insurance companies to process collision repair claims.
For over a century, DeVivo Companies has provided total transportation, fleet, and equipment solutions across 12 Northeast locations. Offering everything from full-service sales, maintenance, parts, and lifecycle support to keep businesses and municipalities moving.
What We Offer:
- Top Compensation: $30.00/hour
- Benefits: Medical, dental, and life insurance, flexible spending account, and a 401(k) plan with company match.
- Growth & Training: Paid factory training, certification reimbursements, and a strict policy of promoting from within.
- Work Environment: Modern, clean, bright, and well-heated shop with flexible scheduling and generous PTO.
- Perks: Uniform & boot program, plus employee referral bonuses.
Primary Responsibilities:
- Create positive experience for customer
- Clearly understand and record the customer's vehicle concerns
- Ascertain status of vehicle at certain stages of repair
- Communicate customer concerns to body shop staff
- Create body repair work orders and estimates
- Create and maintain body/collision repair orders and repair history
- Keep customer updated throughout the repair process
- Maintain a professional relationship with customers and employees
- Maintain proper vehicle/unit maintenance records
Position Requirements:
- Excellent customer service and communication skills
- Maintain a professional appearance and positive demeanor
- Sense of urgency
- Ability to obtain Connecticut appraisers license preferred
- Proficient in Excel, Outlook and other Microsoft office products
- High school diploma or equivalent
- 2 years collision estimating using current estimating programs
- ASE or ICAR training will set you above the crowd
- An appraisers license is preferred but not required
Questions? Call Devivo Companies Recruiter Frank Vardaro at 508-644-1022 or via email at Frank.Vardaro@devivocompanies.com
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.