What are the responsibilities and job description for the Service Advisor position at DeVivo Companies?
DeVivo Companies has an opening for a full-time Service Advisor at our location in Saugus, MA.
DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipmentincluding towing, refrigerated transport, yard trucks, and specialty vehicle buildsas well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.
Why You Will Love Working Here:
- Certification reimbursement
- Promotion opportunities we promote from within
- Medical & dental insurance
- Life insurance
- Flexible spending account
- 401k plan with match
- Paid time off
- Paid holidays
- Uniform & boot program
- Paid training
- Factory training
- Modern, clean, bright & well heated shop
- Employee referral bonuses
- Compensation of $20.00-35.00/hour
Primary Responsibilities:
- Greet customers at service counter
- Answer customer calls and coordinate getting their work into the shop
- Keep customers informed on work progress and estimated completion date
- Generate repair orders
- Write job estimates
- Work with service manager to schedule jobs for technicians
- Generate billing statement for customers
- Maintain a clean and safe work environment
Position Requirements:
- 2 years experience in a service adviser/service writer role in a mechanical shop
- Estimate writing experience
- Ability to clearly communicate verbally and in writing with customers, employees and management
- Good computer, Microsoft Outlook and internet skills
- Experience with Procede is a plus
- Strong work ethic and a commitment to work extra hours as needed
- Valid drivers license
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.