Warehouse Order Picker Supervisor

Devgiri Exports

Warehouse Order Picking Supervisor – Walmart Team

Job Overview

Devgiri Exports is seeking a dependable, hands-on, and results-driven Warehouse Order Picking Supervisor to lead the Walmart order picking team. This position is responsible for ensuring customer orders are picked accurately, efficiently, safely, and within established shipping deadlines.

The Supervisor will manage daily staffing and workload assignments, monitor employee productivity, maintain inventory accuracy, resolve picking and inventory issues, and hold team members accountable for established performance standards.

This is a floor-focused leadership position. The Supervisor is expected to actively monitor operations throughout the shift, identify issues before they affect customer orders, and take immediate corrective action when performance falls below expectations.

Key Responsibilities

• Supervise and coordinate daily activities of the Walmart order picking team.
• Review daily workload and establish picking priorities based on order volume, shipping schedules, and customer deadlines.
• Assign associates to picking areas based on workload and operational needs.
• Monitor individual and team productivity throughout the shift.
• Ensure Walmart orders are picked accurately, completely, and on time.
• Verify associates are selecting the correct SKU/item, quantity, purchase order, and distribution center (DC).
• Monitor RF scanners, WMS transactions, pick tickets, and other systems used to complete orders.
• Investigate shortages, incorrect locations, inventory discrepancies, and other issues preventing orders from being completed.
• Work closely with Inventory to resolve discrepancies quickly.
• Coordinate with Shipping to ensure completed orders are staged and ready for loading by required deadlines.
• Ensure pallets are properly labeled, wrapped, organized, and staged by PO and destination/DC.
• Conduct routine floor walks to monitor productivity, safety, housekeeping, and employee performance.
• Train and develop new and existing associates on picking procedures, scanning, inventory accuracy, safety, and department expectations.
• Coach employees who fail to meet productivity, quality, attendance, or behavioral expectations.
• Document recurring performance issues and escalate corrective action when appropriate.
• Monitor attendance, tardiness, breaks, and staffing levels to ensure adequate coverage.
• Assist with cycle counts and physical inventory activities when required.
• Identify opportunities to improve picking efficiency, workflow, inventory accuracy, and labor utilization.
• Provide management with daily updates regarding productivity, staffing, order completion, inventory discrepancies, and operational concerns.

Key Performance Indicators (KPIs)

The Warehouse Order Picking Supervisor will be evaluated using measurable operational and leadership standards. Performance expectations may be adjusted based on order volume, staffing, customer requirements, and operational conditions.

1. Order Picking Accuracy

Target: 99.5% or greater

• Maintain a minimum 99.5% picking accuracy rate.
• Monitor incorrect SKUs, quantities, POs, and DC assignments.
• Investigate recurring picking errors and implement corrective action.

Measurement:
Correct units/orders picked ÷ total units/orders picked × 100.

2. On-Time Order Completion

Target: 98% or greater

• At least 98% of assigned Walmart orders should be picked, completed, and ready for staging by the established departmental deadline.
• Potential delays must be identified and communicated before they affect scheduled shipments.

3. Daily Productivity

Target: 95% or greater attainment of established daily picking goal

The team should achieve at least 95% of the established daily productivity goal, based on order volume and available labor.

The Supervisor is responsible for monitoring:

• Units/cases picked per labor hour
• Orders completed per shift
• Individual picker productivity
• Total team output versus daily goal
• Unproductive or excessive downtime

Employees falling below expectations should receive timely coaching and follow-up.

4. Inventory Accuracy

Target: 99% or greater

Maintain at least 99% inventory/location accuracy for inventory handled by the Walmart Team.

The Supervisor will track and address:

• Inventory shortages
• Incorrect locations
• Scanner/WMS discrepancies
• Unexplained quantity differences
• Product found in incorrect locations
• Picking-related inventory adjustments

Recurring discrepancies must be investigated for root cause.

5. Shipping & Staging Accuracy

Target: 99.5% or greater

Maintain at least 99.5% accuracy for completed pallets and orders delivered to Shipping.

Pallets must have:

• Correct product
• Correct quantity
• Correct DC/destination
• Correct labels
• Proper wrapping
• Proper staging location

Mis-staged or incorrectly labeled pallets will negatively affect this KPI.

6. Order Picking Error Rate

Target: 0.5% or less

Maintain a picking error rate of 0.5% or less.

Errors include incorrect SKU, quantity, DC, label, or staging location attributable to the picking process.

Repeated errors must result in documented coaching, retraining, or corrective action as appropriate.

7. Team Attendance & Punctuality

Target: 95% or greater scheduled attendance

The Supervisor is responsible for actively managing attendance and staffing.

Performance will include:

• Team attendance rate
• Tardiness
• Unscheduled absences
• Early departures
• Extended breaks
• Proper adherence to departmental attendance procedures

Attendance issues must be addressed consistently according to company policy.

8. Safety Performance

Target: 100% compliance with established safety procedures

The Supervisor is responsible for maintaining a safe working environment and correcting unsafe behavior immediately.

Performance will be measured through:

• Safety violations
• Preventable incidents
• Proper PPE usage
• Equipment safety
• Safe pallet stacking and staging
• Clear aisles and work areas
• Completion of required safety training

Goal: Zero preventable safety incidents.

9. Employee Training

Target: 100% of assigned employees properly trained

All new Walmart Team employees must receive documented training covering:

• Order picking procedures
• RF scanner/WMS usage
• SKU and quantity verification
• PO and DC requirements
• Pallet labeling and staging
• Safety procedures
• Productivity expectations
• Attendance and workplace expectations

Employees should not be released to work independently until they demonstrate competency in required procedures.

10. Supervisor Floor Presence

Target: Minimum 80% of operational time engaged on the warehouse floor

The Supervisor is expected to maintain a strong presence within the operation and actively monitor:

• Picking progress
• Employee productivity
• Inventory issues
• Order accuracy
• Staging
• Safety
• Employee compliance

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Previous warehouse, distribution, order fulfillment, or inventory experience required.
• Must be certified to driver a forklift, reach truck, and operate an EPJ.
• Previous team lead or supervisory experience strongly REQUIRED
• Experience supervising order picking or fulfillment operations REQUIRED
• Experience with WMS, RF scanners, inventory systems, and warehouse order / selecting process REQUIRED
• Strong understanding of order fulfillment, inventory control, shipping, staging, and warehouse operations.
• Ability to understand and manage productivity metrics and KPIs.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach employees and hold team members accountable.
• Basic computer proficiency, including Microsoft Excel and Outlook.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, push, pull, and perform activities associated with warehouse operations.
• Ability to work around forklifts, pallet jacks, and material-handling equipment.
• Ability to work effectively in a fast-paced warehouse/distribution environment.

Leadership Expectations

The Warehouse Order Picking Supervisor is expected to lead through visibility, accountability, consistency, and follow-through.

The Supervisor must understand where the department stands against its goals throughout the shift—not only at the end of the day. When performance begins falling behind, the Supervisor is expected to identify the cause, adjust staffing or workflow, communicate expectations, and take corrective action.

Success in this position will be measured by the Walmart Team's ability to consistently deliver accurate orders, strong productivity, on-time completion, inventory accuracy, safe operations, and dependable employee performance.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• warehouse supervisory / management: 4 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Jonesboro, GA 30236 (Required)

Work Location: In person

Salary : $60,000 - $70,000