Information Technology Technician

Description

Position: Information Technology Technician

Location: Greater Pittsburgh Area

JOB SUMMARY

The Information Technology (IT) Technician plays a crucial role in ensuring the smooth and efficient operation of all technology systems within Devereux TCV Community Services. This individual will provide technical support to staff, maintain hardware and software, troubleshoot issues, and contribute to the overall technological infrastructure that supports our clinical, educational and administrative functions. The IT Technician will work closely with all departments to ensure technology enhances patient care and operational efficiency, while maintaining strict adherence to HIPAA and other relevant privacy regulations and information security measures.

Responsibilities are as follows but not limited to:

Technical Support: Provide first and second-level technical support to end-users (clinical staff, administrative staff, etc.) for hardware, software, network, and system issues. This includes desktops, laptops, mobile devices, printers, and specialized clinical software.

Hardware & Software Management: Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications. Perform routine maintenance, upgrades, and replacements as needed.

Network & Connectivity: Assist with the maintenance and troubleshooting of network infrastructure (LAN/WAN, Wi-Fi), including routers, switches, and access points. Ensure reliable internet connectivity for all locations.

System Administration: Assist with user account management, permissions, and access controls within various systems (e.g., Electronic Health Records (EHR) systems, email, productivity suites).

Security Camera and Door Access Control Systems: Assist with installation, configuration, and maintenance of IP-based security cameras and associated recording devices (NVRs/DVRs). Troubleshoot camera connectivity, video quality, and recording issues.

Data Security & Privacy: Implement and enforce security protocols, including data backup and recovery procedures. Ensure all IT practices comply with HIPAA, HITECH, and other relevant data privacy regulations. Participate in security audits and risk assessments.

Problem Solving: Proactively identify and resolve technical issues to minimize downtime and disruption to services.

On-Call/After-Hours Support: Be available for occasional on-call or after-hours support for critical system issues.

Technical Skills:

• Proficiency in Windows operating systems (Windows 10, Windows 11).
• Proficiency in Google Workspace, Microsoft Azure, SCCM, Intune considered an asset
• Experience with Microsoft Office 365 administration (Outlook, Word, Excel, SharePoint, Teams).
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
• Experience troubleshooting hardware (desktops, laptops, printers) and software issues. Understanding of the OSI Model.
• Basic understanding of Active Directory and user management.
• Experience with ticketing systems for IT support.
• Healthcare Specific Knowledge: Strong understanding of HIPAA and other healthcare data privacy regulations. Familiarity with Electronic Health Record (EHR) systems is highly desirable (e.g., [mention specific EHRs if applicable, like "myAvatar," "CareLogic," "Epic," ""]).

Keywords: IT technician jobs near me, IT support jobs, Technical support careers, IT Technician, Information Technology Technician, Technical Support Specialist

Qualifications

Education: Associate's degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred.

Experience: 2 years of experience in an IT support role, preferably in a healthcare or behavioral healthcare setting. 

Other Requirements: Must possess a current valid driver's license.  Must be at least 21 years of age.  Must be legally able to work in the US.

Physical Requirements: Performs a variety of physical tasks associated with the work of an information technology staff, including sitting, standing with movement, walking, bending/stooping, crawling, climbing, reaching above shoulder, reaching below shoulder, reaching at shoulder, maintaining balance, crouching, kneeling, lifting, carrying, pushing and pulling up to 75 lbs. Any weight that exceeds 100 lbs. may require the use of equipment or additional help from staff. Repetitive hand and foot motion; hearing and vision abilities. Must be capable of setting up and safely using a variety of equipment and/or devices including but not limited to ladders, power equipment, motorized equipment. Uses safeguards as intended and complies with all regulatory and center-wide requirements/guidelines.

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

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Company Overview

Company Overview 

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000 children, adults – and their families – every year.    

Our Mission: Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.    

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care. 

Our Culture, Our Expectations  

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.  

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time. 

What Devereux Offers You 

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;  

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services. 

• Student loan debt assistance, tuition reimbursement and continuing education assistance. 

• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage. 

• Employee assistance / work-life balance program. 

Visit www.mydevereuxbenefits.org to see why Devereux is a great place to work!  

Devereux is a drug-free workplace, drug screening required. EOE