What are the responsibilities and job description for the Deputy Director position at Developmental Disabilites Ministries Inc?
Job Description: Deputy Director of Program & Training Operations
Organization: Developmental Disabilities Ministries, Inc. (DDM)
Location: Statewide (Georgia)
Reports To: Vice President of Programs & Operations
Position Overview
The Deputy Director of Program & Training Operations strengthens DDM’s program quality, training systems, and statewide operational consistency. Reporting to the Vice President of Programs & Operations, this role serves as a key operational leader, overseeing training development, program implementation, and staff support across all regions.
This position includes an indirect line of management for all Program staff statewide and will also serve as a Designated Developmental Disabilities Professional (DDP), completing required visits, documentation, and oversight responsibilities in compliance with DBHDD standards.
This role is essential to DDM’s goal of becoming the “Chick-fil-A of social work”—delivering excellence, consistency, and mission-driven service across every home and program.
Key Responsibilities
1. Training, Workforce Development & Curriculum Leadership (Primary Focus)
- Lead the design, implementation, and evaluation of DDM’s statewide training curriculum.
- Create consistent onboarding, annual, and ongoing training aligned with DBHDD, CARF, and organizational standards.
- Oversee Relias training compliance and implement corrective actions when needed.
- Provide coaching and training to Program Managers, Residential Service Coordinators, Direct Support Professionals, and Host Home Providers.
- Coordinate advanced training initiatives in documentation, compliance, leadership, and crisis response.
- Conduct field-based training observations to assess competency and training effectiveness.
- Serve as the agency trainer for all Program positions including but not limited to Program Mangers, Residential Services Coordinators, Direct Support Professionals and Host Home Providers.
2. Programmatic Oversight & Operational Support
- Support the VP in managing statewide program operations with consistent expectations and standards.
- Provide indirect supervision to Program Managers, assisting with problem-solving, staffing challenges, and compliance issues.
- Participate in program reviews, audits, and inspections, ensuring corrective actions are completed.
- Conduct regular site visits to homes and programs to evaluate service quality, documentation, and staff performance.
- Assist with updating, implementing, and training staff on DDM policies and procedures.
3. DDP Responsibilities & Clinical Oversight
- Complete all assigned monthly/quarterly DDP visits according to DBHDD standards.
- Document all required service notes, assessments, and oversight documentation accurately and on time.
- Provide oversight of ISP implementation, person-centered supports, and outcome progress.
- Identify risks, health/safety concerns, or unmet needs and ensure follow-up.
- Collaborate with Nurses and Program Managers to ensure consistency between clinical, health, and program supports.
- Participate in ISP meetings, support team meetings, and other clinical reviews as assigned.
- Provide DDP-level training and consultation to Program Managers and direct care staff.
4. Quality Assurance, Compliance & Performance Improvement
- Partner with the Operations Manager review incident trends, audits, and compliance findings.
- Ensure training and program practices reflect the latest regulatory expectations.
- Use data from QA, incident management, and documentation reviews to drive improvement plans.
- Support CARF preparation, internal audits, and quality enhancement projects.
5. Leadership Development & Staff Coaching
- Mentor Program Managers and Supervisors to improve leadership, communication, and compliance performance.
- Provide leadership workshops and targeted coaching based on performance assessments.
- Reinforce a culture of professionalism, accountability, core values and mission-centered service delivery.
6. Nursing & Health Services Coordination
- Support Nurses and Program Managers on health service tasks, documentation, and follow-up.
- Ensure staff are trained in medication oversight, health documentation, and emergency response protocols.
- Assist with program-wide health initiatives, safety plans, and risk mitigation.
7. Strategic Implementation & Organizational Alignment
- Assist the VP in executing strategic initiatives related to program growth, service quality, and operational efficiency.
- Provide reports, metrics, and recommendations to the VP for organizational decision-making.
- Support expansion of new services, including Host Home and Group Home development.
Required Qualifications
Must Have
- Designation as a DDP (Developmental Disabilities Professional) as defined by relevant state regulations.
- Bachelor’s or Master’s degree in Social Work, Psychology, Behavioral Science, Special Education, Public Administration, or related field.
- 5–10 years of progressive experience working with individuals with developmental disabilities.
- Minimum 3 years of supervisory or management experience in case management or developmental disability services.
- Thorough knowledge of HCBS waiver programs, person-centered planning, and regulatory compliance.
Preferred
- Experience in government agencies, provider organizations, or disability service systems.
- Strong analytical, leadership, and communication skills.
- Familiarity with incident management systems, utilization review, and quality assurance processes.
Key Competencies
- Leadership & team supervision
- Case management expertise
- Regulatory compliance & quality assurance
- Clinical decision-making
- Crisis management
- Policy development
- Strategic planning
- Strong documentation and reporting skills
- Person-centered philosophy
Working Conditions
- Office-based role with field visits to programs, providers, or community sites.
- Requires participation in on-call rotations or emergency response activities as needed.
- Minimum educational requirements specified in licensing regulations (currently high school diploma or GED). Must bring a copy of your diploma.
- At least 21 (twenty-one) years of age.
- Hold prior to employment a valid Georgia driver’s license (with no more than 2 driving violations in the past 3 years; no DUI or super speeder tickets).
- Receive satisfactory Motor Vehicle Report, Criminal Record Check, Physician’s Statement, and TB test.
- Basic computer skills.
- Able to demonstrate the principles of meal planning and preparation, personal hygiene, proper manners, personal conduct, and good grooming.
- Writing and documentation skills.
- Working skills in communicating and dealing effectively with others.
- Experience or training in the field of Developmental Disabilities, Mental Health, Special Education, or Social Services is a plus.
- Flexible team player
- Must be a US Citizen or have a valid green card.
