Field Business Applications Specialist

Location: Norcross

Working hours: 40

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

As Part of our Global IT team, the Field Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP/FSM, MS Dynamics) in our field service network in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and 1 st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications.

Essential Duties And Responsibilities

The Field Business Applications Specialist will be responsible for, but not limited to, the following duties:

Requirements Analysis

• Analyze business requirements and translate them into functional and technical specifications.
• Work with business stakeholders to identify and implement solutions to address application usage issues.
• Develop and maintain documentation for business application configurations and procedures.
• Analyze application usage data to identify trends and opportunities for improvement.
  
  

IT Project & Training Support

• Support the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go-live, and hyper-care.
• Participate in and support initial training sessions and update training documents in collaboration with the local training department.
  
  

Maintenance and Support

• Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level.
• Troubleshoot and resolve technical application issues reported by end users.
• Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches.
• Monitor application performance and identify areas for improvement.
• Participate in application upgrades and migrations.
• Develop and deliver technical documentation for new and existing business applications and features.
  
  

Other Duties

• Stay up to date on the latest field service business application trends and technologies.
• Identify opportunities to leverage technology to improve business processes.
• Participate in cross-functional teams to ensure alignment between business needs and IT capabilities.
  
  

Other Qualifications

• Excellent communication, presentation, and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously.
  
  

Supervisory Responsibility

• Individual Contributor
  
  

Travel Requirements

• Anticipated domestic and international travel is approximately 25% depending on business needs.
  
  

Minimum Requirements

• Bachelor’s degree IT, BA, or related field
• 5 years of experience in supporting major business applications (SAP)
• 3 years of experience in analyzing business operations and translating into IT solutions/concepts
• 3 years of experience in configuration or support of at least one of the following SAP modules, SD, FSM
  
  

Preferred Requirements

• Experience with a CRM Application (SalesForce, MS Dynamics)
• Experience with SAP s/4 HANA is a plus
• Experience with ABAP debugging/programming is a plus
• Project management certifications
• Certification in major business applications (SAP, FSM)
• Experience in SAP/IT Consulting
• Hands-on experience working in field service
  
  

Physical Requirements

• Our Field Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate.
• Visits in manufacturing assembly, warehouse environment, outdoor sites necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C .
  
  

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.