Usher - Comerica Park

Job Summary: If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you! The Comerica Park Ushers deliver optimum service to fans in a friendly, pleasant and professional manner through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences. Key Responsibilities: Ushers are assigned to specific locations, and act as a host to the guests in their area. They ensure that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable. Ushers may also be positioned in a location where they cannot see the game. They may be assigned to gates to scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark They may also be assigned to operate an elevator or check guest tickets at a party area. They should proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered. Ushers in seating sections are expected to wipe down seats prior to gates opening. During the game, they should escort guests to proper seats and wipe them down a second time if necessary. Responds to and resolve guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations. Assist in keeping the ballpark clean. Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management. Enforce policies, rules and regulations of the ballpark. Ushers provide a positive ballpark experience for all guests and colleagues at Comerica Park. This position requires membership in the Service Employees International Union after working 30 games. Minimum Knowledge, Skills and Abilities: Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues and management. Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas). Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather). Must be able to work long hours, days, nights, weekends and holidays. Must be able to report to work 2 - 2 ½ hours prior to game time. Usher - Ticket Taker colleagues works on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc. Must be able to work at least 35 games per season. Must be able to walk stairs. Must have reliable transportation. Candidates must be 18 years of age . Must be able to work events beyond baseball, including but not limited to: concerts, high school games, charity walks, etc. Large scale concerts are mandatory to work. Events take place throughout the year including baseball off season. Background checks will be performed on all candidates offered a position. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers. Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Formed in 1901, and a charter member of the American League, the Detroit Tigers have won four World Series and 11 American League Championships. Since being purchased by the Ilitch family in 1992, the club has made two World Series appearances, established record-setting attendance, and played host to the 2005 Major League Baseball All-Star Game. The Tigers have developed a young core of talent through the Major League Baseball Draft, intentional free agency, and player trades, while implementing a long-term strategy focused on sustainable success. In 2022, Chris Ilitch, chairman and CEO of the Detroit Tigers, hired Scott Harris as the club’s President of Baseball Operations.