What are the responsibilities and job description for the Front Desk Agent position at Detroit Marriott Livonia?
Job Overview
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests. In this energetic role, you will deliver exceptional guest services, manage reservations, and ensure a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable hospitality experience. The ideal candidate is passionate about hospitality management, possesses excellent communication skills, and thrives in a fast-paced environment. Bilingual or multilingual abilities are highly valued to serve our diverse guest community effectively.
Duties
- Greet guests warmly with a friendly and professional demeanor, creating a positive first impression
- Manage guest check-in and check-out procedures efficiently using hotel management software
- Handle guest inquiries, requests, and complaints with patience and proactive solutions
- Operate multi-line phone systems, answer calls promptly, and direct them appropriately
- Maintain accurate reservation records and update guest information in the system
- Provide comprehensive guest services, including concierge assistance, local recommendations, and special requests
- Uphold phone etiquette standards and ensure all communication reflects our commitment to hospitality excellence
- Collaborate with housekeeping and maintenance teams to address guest needs swiftly
Skills
- Strong background in hospitality management and hotel operations
- Excellent customer service skills with a focus on guest relations and satisfaction
- Bilingual or multilingual proficiency to communicate effectively with diverse guests
- Experience in front desk operations, including reservations, check-in/out, and guest services
- Knowledge of hotel management systems.
- Exceptional communication skills, including phone etiquette and interpersonal interactions
- Previous hotel or resort experience is required.
Join us as a Front Desk Agent to create memorable experiences for our guests while advancing your career in the vibrant world of hospitality!
Pay: $16.50 per hour
Work Location: In person
Salary : $17