What are the responsibilities and job description for the Spa Coordinator Part-Time position at Detroit Athletic Club?
Spa Coordinator will assist the Spa Manager and staff with the administration and day-to-day operations of the Tranquility Spa. This position requires evening and weekend availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Works closely with the department head and supervisors recommending program changes as necessary.
- Maintains an up to date working knowledge of all club amenities as well as any special events.
- Maximizes revenue and cash flow by promoting Spa programs, packages and upgrades when appropriate.
- Takes spa reservations for members and guests and verifying client itinerary for the days services
- Confirms scheduled appointments 48 hours in advance
- Interacts with club staff in a professional manner, assisting other departments with necessary information.
- Communicates all pertinent information to the Spa Manager.
- Follows set procedures on posting charges.
- Ensures member satisfaction by maintaining a clean and safe facility.
- Maintains an accurate supply list and inventory sheet.
- Maintains a clean and organized spa by monitoring the facilities regularly.
- Calls Athletic Porter for cleaning as needed.
- Reports any necessary repairs to engineering.
- Assists in the efficient operation of the department.
- Maintains filing system.
- Records members’ participation.
- Provides the first and last impression for the members utilizing the spa.
- Answers the telephone in a professional manner and assist members with any questions.
- Handles all member complaints with the utmost confidence, grace and concern for their satisfaction.
- Creates cost saving controls, ensures economical and safe use of supplies and equipment.
- Upholds all safety standards of the Detroit Athletic Club
- Provides courteous, efficient service to all spa visitors.
- Reviews and confirms guests’ appointments.
- Organizing all treatment series logs
Education and Experience
- High school diploma or associates degree
- Knowledge of administrative and clerical procedures
- Working knowledge of computers and excel software application
- Knowledge of customer service principles and practices
- Keyboard skills
Key Competencies
- Verbal and written communication skills
- Professional personal presentation
- Customer service oriented.
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Multi-tasking