What are the responsibilities and job description for the Evening Front Desk Agent (Full-Time) position at Detroit Athletic Club?
Job Summary (Essential Function)
Assist Members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
Job Tasks / Duties
- Accurately receive and make member and guest hotel room reservations
- Accurately receive and make member suite reservations
- Receive, maintain and return member and guest lost and found items
- Ensure that all member and guest special requests are completed
- Open front desk for the day, including creating the daily housekeeping report
- Make all hotel room and suite keys for arriving members and guests
- Check in all arriving members and guests
- Make guest cards for guests of members and/or reciprocal club members
- Maintain an accurate status of all rooms
- Communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
- Accurately maintain a cash bank
- Know and understand all private suite policies and procedures
- Complete petty cash transactions
- Limited retail sales
- Receive and execute member ticket requests
- Follows all credit, cash and checking procedures
- Know room locations, types of rooms, and room rates
- Know and understand hours of operation in athletics and food outlets
- Process mail and packages
- Answer inbound calls using proper telephone etiquette
- Communicate maintenance issues to Engineering department
- Knowledge of daily activities and meetings taking place within the club
- Send introductory letters for members travelling to reciprocal clubs
- Receive introductory letters for members of reciprocal clubs travelling to the DAC
- Know and understand all emergency procedures and the role of the Front Desk in these situations
Physical Demands and Work Environment
- Occasional bending, stooping, lifting and pulling
- Standing for long periods of time
- Using telephone and email system constantly
Education and/or Experience:
- High School diploma, GED equivalent or higher required
Job Knowledge, Core Competencies and Expectations
- Technically proficient with computers and applications
- High level of interpersonal and communicative talent
- Able to multitask and manage stressful situations