Receptionist/Customer Service Representative

About the Role: DeTemple is a plumbing/HVA/mechanical company seeking a reliable, positive, and customer-focused individual to serve as the welcoming first point of contact for our clients and support our team. This multifaceted role combines front-desk reception, customer service, light administrative tasks, and office support in a small, collaborative environment where your contributions make a real difference every day.

Key Responsibilities

• Answer and route incoming calls on a multi-line phone system to the appropriate team members
• Greet and assist walk-in customers professionally
• Communicate billing, service policies, and procedures clearly to new and existing customers
• Collect necessary customer information for service requests and accurately enter it into our operations software
• Secure and process credit card payments for services
• Confirm, schedule, and reschedule appointments with customers
• Handle customer inquiries, concerns, and escalated situations calmly—consulting with management as needed to resolve issues
• Perform data entry for purchase orders, service calls, projects, and other operational records
• Maintain electronic and paper filing systems
• Monitor and reorder office supplies to ensure availability
• Perform basic maintenance on office equipment (printers, copiers, etc.)
• Handle incoming mail: meter outgoing mail, sign for packages, distribute mail daily
• Keep the office kitchen clean and stocked daily; empty shredding/recycling bins
• Provide general assistance to other team members as requested
• Perform additional duties as assigned to support smooth office operations

Qualifications/Skills

• High school diploma or GED required
• Tech-savvy with solid proficiency in Microsoft Office (Word, Excel, Outlook)
• Exceptional customer service skills with a positive attitude and pleasant, welcoming demeanor
• Basic mechanical aptitude or willingness to learn enough to communicate effectively with customers and technicians
• Fluent in English with excellent verbal and written communication skills
• Proven ability to stay calm and diffuse tense situations through active listening and empathetic communication
• Strong problem-solving and prioritization skills with a proactive mindset to anticipate needs, manage multiple responsibilities, and ensure timely completion
• Familiarity with industry and the Portland metropolitan area, preferred.
• Strong organizational skills and keen attention to detail
• Fully proficient in English (spoken and written)
• Reliable transportation and ability to report to the office daily, on time, and ready to work
• Physically able to lift/move office supplies up to 30lbs and sit for extended periods
• Must successfully pass a mandatory background check and drug test

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

License/Certification:

• Drivers License (Preferred)

Work Location: In person

Salary : $20 - $25