Case Manager Support Specialist

Salary: $26.00 - $35.00Job SummaryThe Case Management Support Specialist plays a critical role in supporting client coordination and operational efficiency. This position focuses on the administrative, scheduling, and data management components of case management. The ideal candidate has strong technical proficiency, exceptional organizational skills, and the ability to communicate effectively with internal teams and external partners. This is a fast-paced role requiring the ability to multitask, manage priorities, and provide excellent customer service and logistical support to ensure program success.Full-Time Position BenefitsMedical / Vision / Dental Benefits11 Paid Holidays per Calendar YearPaid Time OffParticipation in Company Bonus ProgramIRA Retirement PlanEducation Assistance ProgramEmployer-Paid Life InsuranceSalary Range: $26.00 $35.00 per hour (Full-Time, Non-Exempt)Key ResponsibilitiesClient Coordination & SupportSchedule client intakes, appointments, and services in coordination with internal staff and partner agencies.Manage client medication processing and documentation in alignment with internal procedures.Serve as a primary administrative point of contact for client service coordination.Track and follow up on required services to ensure timeliness and accuracy.Administrative & Operational TasksMaintain accurate and up-to-date electronic records in compliance with contract requirements.Ensure the timely submission of schedules, reports, and required paperwork.Monitor referral systems for accuracy and completeness; resolve discrepancies.Assist with the preparation of monthly billing and invoicing by reviewing timesheets, appointments, and service authorizations.Communication & ReportingFacilitate communication between clients, internal teams, and external agencies.Participate in team meetings to ensure alignment on case and program activities.Respond promptly and professionally to inquiries related to services or documentation.Compliance & Quality AssuranceAssist with compliance efforts, including audit preparation and quality control of submitted documentation.Ensure all administrative processes meet the requirements of applicable contracts, including federal guidelines.Support the execution of annual monitoring and reviews by gathering requested documentation and reports.QualificationsEducation & ExperienceAn associate's or Bachelors degree in Business Administration, Human Services, or a related field is preferred.Minimum of 2 years experience in an administrative, scheduling, or case support role.Prior experience in a fast-paced, compliance-driven environment preferred.Familiarity with government or contract-based services is a plus.Technical & Interpersonal SkillsHigh proficiency in Microsoft Office (Word, Excel, Outlook).Experience with Electronic Health Records (EHR) or case management systems preferred.Strong communication, interpersonal, and organizational skills.Demonstrated ability to manage multiple tasks, prioritize workload, and meet deadlines.High attention to detail and accuracy in documentation.Strong problem-solving and critical thinking skills.Ability to work independently while contributing to a collaborative team environment.

Salary : $26 - $35