What are the responsibilities and job description for the Quality Control Lead position at DETAIL XPERTS?
Quality Control (QC) Lead – Commercial FacilitiesDetailXPerts | Muskegon & Grand Rapids, MI Evening Shift (5:00 PM – 12:00 AM) | Full-TimeAbout the RoleDetailXPerts is growing dramatically! We are seeking a Quality Control Lead who takes immense pride in delivering a flawless client experience. This is a critical leadership role for someone with an extraordinary eye for detail, a deep understanding of commercial cleaning standards, and a passion for building strong client relationships.As a QC Lead, you arent just completing tasks—you are ensuring our "Spotless Guarantee" is met across every site, every night.Why Youll Love This Leadership Role:Ownership: You are the final authority on site cleanliness and safety.Variety & Independence: Travel between sites in a company vehicle; no two nights are the same.Full Benefits: Comprehensive Health, Dental, Vision, and Paid Time Off (PTO).Career Growth: Lead a rapidly expanding team in a fast-paced, high-demand industry.What Youll Do (Key Responsibilities):Quality Assurance: Conduct rigorous inspections of indoor/outdoor areas, restrooms, and floors to ensure they meet DetailXPerts elite standards.Hands-On Leadership: Lead by example by performing general cleaning and maintenance (pressure washing fuel islands, floor care, window detailing, and sanitation).Team Coordination: Direct and mentor fellow cleaners to ensure all tasks are completed efficiently and safely.Operational Reporting: Complete and submit digital checklists, inventory sheets, and inspection reports (Word/Excel).Facility Security: Ensure all buildings are locked and secured after hours and proactively report any maintenance hazards.Client Excellence: Act as the face of the company, building trust and ensuring 100% customer satisfaction through exceptional service.Requirements:Experience: At least 1–2 years of janitorial or commercial cleaning experience (Required). Experience in a lead or supervisory role is a plus.Technical Skills: Basic computer proficiency (Word/Excel) for administrative tasks and inventory management.Reliability: You must be dependable, punctual, and have a "get it done" attitude.Credentials: A valid drivers license with a reasonable record, reliable transportation to our hub, and the ability to pass a background check and drug screening.Schedule & Pay:Shift: 5:00 PM to 12:00 AM (Monday–Friday rotating weekends).Flexibility: Willingness to cover absences or assist with special projects as needed.Year-Round Work: Stable, consistent hours regardless of the season.Job Types: Full-timeBenefits:401(k)Dental insuranceFlexible scheduleHealth insuranceLife insuranceOpportunities for advancementPaid time offReferral programVision insurance