Front Office Receptionist

Job Summary
We are seeking a professional and organized Front Office Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients and visitors, managing front desk operations with excellent customer service skills. This role requires proficiency in medical administrative support, familiarity with electronic health record (EHR) systems, and strong communication abilities to ensure smooth clinic operations and accurate documentation review.

Duties

• Greet patients and visitors warmly, ensuring a positive first impression
• Manage patient check-in and check-out processes efficiently using EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft, and others
• Verify insurance coverage and perform insurance verification procedures
• Schedule appointments accurately utilizing medical scheduling software
• Collect patient payments and perform medical collections as needed
• Handle multi-line phone systems with professional phone etiquette and assist with patient inquiries
• Maintain and update medical records in compliance with HIPAA regulations
• Review documentation for accuracy and completeness, including care plans and billing information
• Assist with data entry tasks such as CPT coding, ICD coding (ICD-9/ICD-10), and other medical documentation review processes
• Support office management tasks including filing, faxing, and maintaining organized records
• Ensure compliance with health information management standards and confidentiality policies

Requirements

• Proven experience in a medical office environment or healthcare setting; dental clinic experience is a plus
• Familiarity with EMR/EHR systems such as Epic, E-clinical works, Medisoft etc
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), Medicare procedures, and insurance verification processes
• Strong computer skills including proficiency in Microsoft Office (Word, Excel) and typing (including 10-key typing)
• Excellent customer service skills with professional phone etiquette and bilingual abilities preferred
• Ability to handle clerical tasks such as filing, documentation review, and multi-line phone system management efficiently
• Experience with health information management or medical billing is advantageous
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times
• Previous office management or administrative support experience in a healthcare setting is desirable
• Strong organizational skills with attention to detail in documentation review and appointment scheduling

This position offers an opportunity to be an integral part of a dedicated healthcare team while providing exceptional service to our patients. The successful candidate will demonstrate professionalism, efficiency, and a strong understanding of medical administrative procedures.

Work Location: In person