What are the responsibilities and job description for the Client Operations Associate – Remote position at Destination Knot?
Reservations Support Specialist – Remote
Location: Remote (United States)
About Us:
As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.
Position Overview:
The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.
This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.
Key Responsibilities:
Assist with reservation and scheduling requests in accordance with established procedures
Communicate with clients to confirm details, provide updates, and answer general inquiries
Maintain accurate client records, booking information, and documentation
Monitor timelines and ensure confirmations and changes are processed correctly
Provide general support to ensure a smooth and positive client experience
Follow internal workflows and quality standards to ensure consistency and accuracy
Collaborate with internal team members as needed to support daily operations
Qualifications & Skills:
Strong customer service and communication skills
High level of organization and attention to detail
Ability to manage multiple tasks in a structured, remote environment
Basic computer skills and comfort learning new systems
Reliable, professional, and self-motivated
Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.
Work Environment & Schedule:
Fully remote position
Flexible scheduling may be available
Training and ongoing guidance provided
Why Work With Us:
Remote work flexibility
Supportive and process-driven environment
Clear expectations and structured workflows
Opportunity to develop coordination and client support skills
How to Apply:
Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps.
\nSalary : $45,000 - $65,000