Assistant General Manager

JOB DESCRIPTION – ASSISTANT GENERAL MANAGER 

ABOUT DESTINATION HOSPITALITY  

Destination Hospitality exists to create best-in-class hospitality experiences in destination resort markets. We believe hospitality is more than service—it is an art form rooted in genuine human connection, obsessive attention to detail, and a deep sense of place. 

By thoughtfully curating food, drink, design, and service, we strive to ensure every guest leaves feeling welcomed, fulfilled, and genuinely better than before they arrived. Our culture is built on excellence in craft, unwavering hospitality, authenticity and integrity, community, empowerment and growth, and a shared sense of humor. 

Every role at Destination Hospitality plays a critical part in shaping unforgettable moments. We don’t just hire employees—we cultivate memory-makers, connection creators, and hospitality professionals who are passionate about elevating the guest experience and growing together as a team. 

POSITION SUMMARY 

The Assistant General Manager (AGM) is a hospitality leader, culture carrier, and operational partner to the General Manager. This role exists to ensure that every guest experience reflects the Destination Hospitality standard—where guests think, “This. This is the only place in the world I want to be right now.” 

In partnership with, and in the absence of, the General Manager, the Assistant General Manager oversees front-of-house operations, service execution, team development, and financial stewardship. The AGM leads from the floor, coaches with intention, and upholds the culture by modeling professionalism, warmth, accountability, and genuine hospitality in every interaction. 

CORE RESPONSIBILITIES 

Operational & Team Leadership 

• Lead and supervise front-of-house operations during service, ensuring service standards, cleanliness, organization, and guest flow are executed at the highest level.
• Act as Manager on Duty in the absence of the General Manager.
• Conduct daily lineups, pre-shift communication, and service execution with clarity and purpose.
• Foster strong communication and collaboration between front-of-house and back-of-house teams.
• Maintain compliance with all Destination Hospitality policies, procedures, safety standards, and local/state/federal regulations.
• Serve as a visible leader on the floor, supporting the team wherever needed during service.

JOB-SPECIFIC REQUIREMENTS 

FINANCIALS & BUSINESS ACUMEN 

• Monitor daily sales performance, labor, and cost controls using the POS, scheduling technology, and their reporting tools.
• Assisting achieving labor and cost-of-goods targets through thoughtful purchasing, scheduling, staffing decisions, sales techniques, inventory management, and real-time labor management.
• Generate and post staff schedules in a timely manner and consistent with operational needs, and pre-communicated expectations with team members; maintain basic fluency and accountability within the scheduling system.
• Assist with inventory management, ordering, receiving, and cost awareness.
• Accurately manage cash handling, daily reconciliations, and financial documentation.
• Participate in monthly manager meetings and contribute to financial discussions and operational improvements.
• Complete required administrative paperwork including payroll reports, invoices, disciplinary documentation, and workers’ compensation forms.

GUEST EXPERIENCE & SERVICE EXCELLENCE 

• Deliver and uphold Destination Hospitality’s standard of genuine, personalized hospitality.
• Lead by example in creating warm first impressions, attentive table interactions, and memorable fond farewells.
• Anticipate guest needs, respond to non-verbal cues, and ensure service is matched to each guest’s energy and expectations.
• Investigate, resolve, and recover guest concerns with empathy, urgency, and ownership—turning challenges into opportunities.
• Build relationships with guests and maintain detailed guest profiles and preferences in OpenTable.
• Update and maintain daily menus in printed and digital formats.
• Act as a brand ambassador and spokesperson within the community and among guests.

CULTURE, PEOPLE & LEADERSHIP 

• Embody and champion Destination Hospitality’s Mission, Vision, and Core Values in every decision and interaction.
• Create a positive, respectful, and inclusive work environment grounded in kindness, professionalism, and accountability.
• Assisting in interviewing, hiring, onboarding, training, developing, and retaining front-of-house team members.
• Provide ongoing coaching, feedback, and performance evaluations—praising publicly and correcting privately.
• Hold team members accountable through fair, consistent, and timely disciplinary guidance when necessary.
• Support a culture of continuous learning, growth, and open feedback.
• Maintain grooming, appearance, and service standards through hands-on leadership and coaching.
• Complete thorough and accurate end-of-shift notes in the Manager Blogger.

QUALIFICATIONS 

• Previous leadership experience in an upscale or high-volume hospitality environment preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to lead calmly and confidently in fast-paced, high-pressure environments.
• Financial literacy and comfort reviewing labor, sales, and cost metrics.
• Commitment to excellence, hospitality, and team development.
• TIPS certification required (or ability to obtain).

WHY THIS ROLE MATTERS 

At Destination Hospitality, leadership is not about authority—it’s about presence, care, and intention. The Assistant General Manager plays a vital role in shaping our culture, supporting our team, and ensuring every guest leaves with a lasting memory. This role is a key stepping stone for future General Managers and hospitality leaders who want to help define the future of our brand.