Guest Services Lead

Organization- The Carolina Inn

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to providing efficient service and meaningful experiences. As a Guest Service Lead, you play a key role in creating a welcoming and memorable experience for our guests from arrival to departure. This position supports the daily operations of the Guest Services team, provides guidance and assistance to colleagues, and helps ensure service standards are consistently met.

The Guest Service Lead serves as a resource for team members, assists with guest inquiries and concerns, coordinates daily activities, and works closely with other hotel departments to deliver exceptional guest experiences. This role requires strong communication, leadership, problem-solving skills, and the ability to maintain a positive and professional environment while supporting operational excellence.

Hyatt colleagues work in an environment that demands exceptional performance while offering rewarding career opportunities, professional growth, and a supportive workplace culture. If you are passionate about hospitality, leadership, and creating memorable guest experiences, we look forward to welcoming you to our team.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

We offer excellent benefits:

• 12 free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
  
  

A ll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions
• Valid NC Driver’s License
• Clean driving record, must have and maintain a clean record (no points on Driver's License)
  
  

Ability to:

• Instill a calm, organized approach when interacting in stressful situations
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across department through communication
• Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Can lift up to 40lbs.
• Able to stand for a long period of time
• Enthusiastically welcome our guests, anticipate their needs and respond, however busy and whatever time of day.
• Escort arriving guests, provide basic hotel information and orientations to the guestrooms park and retrieve guest vehicles in an efficient and prompt matter
• Must be willing to work flexible schedule, including weekends and holidays as needed.
• Pay rate: $14.50/hour w/daily tips