Quality Management System - QMS Coordinator

QMS Coordinator

Dessert Holdings is the leading premium dessert company in the world. We craft artisanal, scratch-made desserts at scale, combining culinary innovation with the finest real ingredients. With a rich heritage spanning seven distinctive brands, we bring unmatched expertise and tailored solutions to our Retail and Foodservice partners.

We are looking for a Quality Management System (QMS) Coordinator to join our team in Newburyport, MA. This position focuses on the development and maintenance of Dessert Holdings Quality Management System, including monitoring, assessing, and facilitating compliance to program requirements.

KEY RESPONSIBILITIES

• Coordinate and support GFSI certification audits (BRC, SQF, FSSC22000) for assigned facilities, including audit preparation, risk assessments, and validations.
• Conduct quality system audits and appraisals to ensure compliance with food safety, regulatory, customer, and certification requirements.
• Manage and maintain sustainability programs, including RSPO, Fair Trade USA, and Rainforest Alliance certifications.
• Oversee the Gluten-Free Certification Program, including audit coordination and ongoing compliance activities.
• Participate in customer audits and support responses to audit findings and corrective actions.
• Lead internal audit programs, track corrective actions, and ensure timely resolution of compliance issues.
• Partner with cross-functional teams to develop, implement, and improve food safety and quality programs.
• Coordinate and participate in mock recall exercises to validate product traceability and recall readiness.
• Prepare and communicate audit results, compliance status, and corrective action progress to stakeholders.
• Manage document control processes, ensuring quality and food safety documentation remains accurate, current, and compliant.
• Support training program development and delivery related to food safety, quality, and regulatory requirements.
• Maintain food fraud vulnerability assessments for ingredients and packaging materials.
• Provide backup support for Kosher certification program administration and compliance activities.
• Assist Regulatory and Quality Assurance teams with customer portals, special projects, and other compliance initiatives as assigned.

QUALIFICATIONS

• Bachelor’s degree or diploma in Food Science or Quality, or equivalent education
• Intimate knowledge of HACCP and quality management systems
• Strong computer skills including Microsoft Office
• Strong interpersonal skills
• Strong communication skills
• Ability to multitask and work well under pressure
• Ability to work in an office, laboratory, or manufacturing production environments
• Must be able to travel up to 20% to facilities in other states for project-related work

About Dessert Holdings

Dessert Holdings is a collection of premium dessert companies and brands: The Original Cakerie, Lawler’s Desserts, Atlanta Cheesecake Company, Steven Charles, Dianne’s Fine Desserts, Kenny’s Great Pies, and Willamette Valley Pie Company. Dessert Holdings is owned by Bain Capital, is headquartered in St. Paul, Minnesota, employs more than 3,500 people across ten manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.

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