Front Desk Supervisor

It is the primary responsibility of the Front Desk Supervisor to oversee the daily operations of the Front Desk and Back Office to ensure a smooth and efficient experience for Guests and Team Members. This position will assist in resolving any Guest challenges by providing exemplary hospitality service that aligns with Property brand and service standards. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.
Ensure the daily operations of the check in/ out process run efficiently.
Foster a work environment that promotes teamwork, integrity, excellence, and mutual respect.
Ensure the front-line staff is providing exemplary customer service.
Maintains a clean, organized, and safe working environment.
Provide ideas and suggestions for new products, services, technology and processes to ensure a competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Perform quality control monitors all Front Desk Clerks to ensure proper service is being provided and procedures are being followed.
Monitor Daily Count to ensure there are an appropriate number of clean rooms available for check-ins, actively manage the remaining inventory, and appropriate planning based on arrivals/ departures. 
Assist front line Front Desk Clerks with questions or problems as they arise.
Assist in rectifying guest complaints and issues as they arise.
Communicate with other departments including but not limited to Housekeeping, Facilities, and Casino Marketing.
Assist with payroll related functions as necessary i.e. clock ins and outs, researching any discrepancies.
Perform all Front Desk related duties when necessary, to include check ins, check outs, assist with Guest questions, problem resolution, etc.
Hold monthly team meeting with Front Desk Clerks to keep up to date on important department information.
Engage, entertain and inspire all who visit The Property.
Perform all other job-related duties as requested.
 

Required:
Minimum age of 21 years.
At least 2 years of guest service experience.
MUST Be able to obtain NV Gaming Registration and a TAM card.
At least 6 months of Front Desk experience.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
 

Salary : $19