Cocktail Server TD

It is the primary responsibility of the Cocktail Server to greet guests in a timely manner, take guest orders, and serve orders quickly and accurately while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

• Takes orders and serves food and drinks efficiently and accurately in work area as applicable.
• Collects money, while following all proper cash handling and comp procedures.
• Places orders and garnishes and serves cocktails to guests.
• Follows all proper comp procedures.
• Keeps tables, slot banks, and work areas neat and orderly by removing glassware, dishware, ashtrays, and or other items no longer in use.
• Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.  Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Completes opening and closing duties, which includes properly storing all reusable goods, removing all items from tables, placing clean items in designated areas, wiping clean all surfaces, restocking supply cabinet, and securing all storage areas.
• Completes tasks such as folding/stacking cocktail napkins; stocking straws, picks, and matches; lining cocktail trays; stocking glassware; restocking supply cabinet; inspecting cleanliness and condition of assigned station and service areas and rectifying any deficiencies
• Performs all other job- related duties as assigned.

Required:

• The ability to provide excellent service to guests and ensure their complete satisfaction.
• The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English.
• The ability to participate as a committed member of a team.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, team members, guests, and vendors.
• The ability and willingness to present oneself with proper grooming, hygiene, and dress.
• The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner
• The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations.
• The ability to process multiple types of information and/or perform multiple tasks simultaneously.
• Previous cash handling experience.
• The ability and willingness to learn and obtain a working knowledge of beverages on menu, including characteristics of wine/champagne by the glass, major wines on the list, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.

Preferred:

• One (1) year previous experience working in a similar setting.