Plastic Surgery Front Office Receptionist

Plastic Surgery Front Desk Receptionist

The Front Desk Receptionist is the first point of contact for patients at Designer Plastic Surgery and plays a vital role in creating a welcoming, professional, and luxury-focused experience. This individual embodies warmth, discretion, and efficiency, ensuring every patient feels valued from the moment they enter the practice.

Key Responsibilities

• Patient Greeting & Check-In: Welcome patients with professionalism and genuine warmth, ensuring a seamless check-in process.
• Phone & Digital Communication: Answer incoming calls, texts, and emails promptly; provide accurate information about services, appointments, and practice policies.
• Scheduling & Calendar Management: Coordinate consultations, procedures, and follow-up appointments with precision and attention to surgeon/nurse schedules.
• Financial Coordination: Collect deposits, explain payment options, and process transactions discreetly and accurately.
• Marketing: help promote and build brand through organic, community outreach, social media, and other digital medias.
• Patient Experience: Anticipate patient needs, maintain a calm and reassuring presence, and uphold a luxury service standard throughout the visit.
• Office Organization: Maintain tidy reception and waiting areas, manage patient intake forms, and ensure compliance with HIPAA and office protocols.
• Collaboration: Support clinical staff with administrative needs and contribute to smooth office flow during busy surgical and consultation days.

Qualifications

• Prior front desk, medical office, or luxury service industry experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Professional appearance and demeanor consistent with a luxury medical environment.
• Proficiency with scheduling software, EMR systems, and Microsoft Office/Google Suite.

Personal Attributes

• Warm, approachable, and confident in patient-facing interactions.
• Detail-oriented, dependable, and proactive in problem-solving.
• Able to maintain strict confidentiality and discretion.
• Committed to the highest level of service and patient care.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Richmond, TX 77406 (Required)

Work Location: In person

Salary : $12 - $15