Credit and Collections Specialist

Design Source Flooring is a trusted leader in providing high-quality flooring solutions to the multi-family housing industry. We collaborate with apartment communities, property management firms, and developers to deliver exceptional products and services—from initial selection to expert installation. Our commitment to customer satisfaction, operational efficiency, and long-term relationships sets us apart in the industry. We are seeking a highly organized, personable, and detail-oriented professional to join our team in a hybrid role that combines reception, client relations, and collections. This position is integral to our daily operations, serving as the first point of contact for clients, fostering strong relationships, and ensuring timely resolution of outstanding accounts. Key ResponsibilitiesWelcome visitors and manage incoming calls with professionalism and courtesy.Provide administrative support across departments, including scheduling, data entry, and document handling.Serve as a liaison between clients and internal teams to resolve inquiries and maintain satisfaction.Monitor accounts receivable and follow up on past-due invoices with tact and accuracy.Maintain confidentiality and discretion when handling sensitive financial and client information. QualificationsHigh school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.Minimum of 2 years’ experience in a role involving reception, customer service, and/or collections.Experience in the multifamily housing or construction/trades industry is highly advantageous.Excellent verbal and written communication skills with a professional and approachable demeanor.Strong interpersonal skills and the ability to de-escalate challenging situations effectively.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Familiarity with CRM and accounting software (e.g., QuickBooks, SAP, NetSuite) is a plus.Exceptional organizational skills and attention to detail.Ability to manage multiple priorities, work independently, and adapt to a fast-paced environment.High level of integrity and discretion.

Salary : $18 - $21