Receptionist/Administrative Assistant

Job Description

Desierto Revenue Cycle is seeking a highly organized, dependable, and experienced Medical Receptionist / Billing & Accounts Receivable Specialist to join our growing team.

The ideal candidate will have a strong background in medical office administration, medical billing and coding, and accounts receivable (A/R). This position requires someone who can confidently manage front-office responsibilities while assisting with billing operations, insurance claims, payment collections, and outstanding account balances.

We are looking for a motivated individual who is detail-oriented, productive, and capable of multitasking in a fast-paced medical environment.

Key Responsibilities

Front Desk & Administrative Duties

• Greet patients and provide professional, courteous customer service over the telephone.
• Answer incoming calls, respond to patient inquiries, and direct calls appropriately.
• Verify patient demographics and insurance information.
• Collect outstanding patient balances.
• Maintain accurate patient records and documentation.
• Coordinate with clinical and billing staff to ensure efficient daily operations.

Medical Billing & Coding

• Review patient encounters for billing accuracy and completeness.
• Assist with preparing, reviewing, and submitting medical and dental insurance claims.
• Demonstrate working knowledge of CPT, ICD-10, and HCPCS coding.
• Identify and assist with correcting billing errors and rejected claims.
• Review insurance explanations of benefits (EOBs) and payment discrepancies.
• Communicate with insurance companies regarding claim processing and reimbursement.
• Maintain accurate billing documentation within the practice management system.

Accounts Receivable (A/R)

• Monitor outstanding insurance claims and patient balances.
• Follow up with insurance companies on unpaid, denied, or delayed claims.
• Research and resolve claim denials and payment discrepancies.
• Assist with payment posting, account reconciliation, and balance corrections.
• Review A/R aging reports and prioritize outstanding accounts.
• Document all follow-up activity and account resolutions.
• Work toward departmental productivity and collection goals.

Qualifications

Required:

• Previous experience working in a medical office or healthcare setting.
• Experience in medical billing and coding.
• Knowledge of accounts receivable and insurance claim follow-up.
• Understanding of medical insurance terminology, reimbursement, and claim processing.
• Strong computer skills and ability to navigate electronic health record systems.
• Excellent communication, organizational, and customer service skills.
• Ability to multitask and manage priorities independently.
• Strong attention to detail and accuracy.
• Ability to maintain patient confidentiality and follow HIPAA regulations.

Preferred:

• Experience with eClinicalWorks (eCW) or similar practice management software.
• Experience in oral and maxillofacial surgery, dental billing, or specialty medical practices.
• Familiarity with Medicare, Medicaid, and commercial insurance plans.
• Knowledge of insurance verification, prior authorizations, and eligibility requirements.
• Experience working with A/R aging reports and claim denial management.
• Bilingual in English and Spanish.
• Medical billing and coding certification (CPC, CBCS, or equivalent).

What We Are Looking For

We are seeking a team member who:

• Takes initiative and works independently with minimal supervision.
• Demonstrates accountability and strong work ethics.
• Maintains productivity while delivering excellent patient service.
• Can transition efficiently between front-desk responsibilities and billing tasks.
• Has strong problem-solving skills and follows through on outstanding accounts.
• Works well with others and contributes to a positive, professional environment.

How to Apply

Interested candidates should submit an updated resume highlighting their experience in medical reception, billing and coding, and accounts receivable.

Candidates with experience in both front-office operations and medical billing/A/R are strongly encouraged to apply.

Desierto Revenue Cycle is an equal opportunity employer.

Pay: Up to $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $12