Service Manager

Description

DeSHAZO LLC is seeking an experienced manager with a strong knowledge of the overhead crane service industry to lead operations for our North and South Carolina branches.

Key Responsibilities

• Full P&L responsibility for the South Carolina Branch and surrounding markets.
• Develop a balanced sales approach to maximize the desired product mix for each customer.
• Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities in the Jackson service region.
• Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team of Deshazo technicians.
• Participate in the technician recruiting process by screening, interviewing and hiring potential service technician candidates.
• Document and review service technician performance on an annual basis and recommend promotions and corrective action as needed.
• Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.
• Aid other Service Managers in areas such as resource sharing and project guidance.
• Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.
• Coordinate, communicate and dispatch service technicians to customer locations throughout the region.
• Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.
• Maintain a visible schedule for all technicians to facilitate planning objectives.
• Work with suppliers to order and expedite materials and assist in staging materials in preparation of upcoming projects.
• Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Escalate complex situations to management as necessary.
• Document project status and customer communications to facilitate project management wrap up and invoicing.
  
  

Requirements

• Successful candidate will have 5 years’ experience in the crane service industry with either management, sales, or engineering experience.
• Must have excellent oral and written communication skills to communicate with customers, sales personnel, engineers, and production management.
• Ability to prioritize and “think on one’s feet” is important.
• Must be organized and self-motivated.
• Microsoft Office and Adobe Acrobat proficiency is a must, with the ability to adapt to computer hardware and software currently being utilized.
• Sage ERP system experience (Preferred)
  
  

Working Conditions

• Subject to working frequently at considerable heights.
• Exposure to hot and cold conditions.
  
  

Compensation

• Annual salary plus quarterly bonus.
• Vehicle and monthly mileage reimbursement provided.
  
  

Incentive Compensation Considerations

This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The bonus amount, if any, will be recommended by the Regional Manager and President-Service, and then approved by the Chief Executive Officer of Deshazo. The criteria that will be considered will include, but not be limited to:

• The financial performance of the office.
• The professional development of the service technicians in the Jackson office including technical skill set, appearance, documentation and customer communications.
• The improvements in customer service obtained through job/project planning, communication and execution.
• The success in fostering and maintaining a cooperative attitude of teamwork and customer service among other service managers.
  
  

Benefits Available

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company-paid short term disability insurance
• Long term disability insurance available
• Company-paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay
  
  

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.