Service Manager

Position: Service Manager

Location: Columbia, SC

DeSHAZO is seeking a service manager with strong knowledge of the overhead crane service industry to lead service technicians and business operations for our Carolina market.

Key Responsibilities

• Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities.
• Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team.
• Participate in the technician recruiting process by interviewing potential service technician candidates.
• Document and review service technician performance on an annual basis and recommend promotions.
• Provide employee coaching when needed.
• Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.
• Aid in assisting other Service Managers within the company, when necessary, in areas such as resource sharing and project guidance.
• Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.
• Coordinate, communicate, and dispatch service technicians to customer locations throughout the region.
• Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.
• Maintain a visible schedule for all technicians to facilitate planning objectives.
• Work with suppliers to order and expedite materials as well as assist in staging materials in preparation of upcoming projects.
• Document project status and customer communications to facilitate project completion

Requirements

• Ideal candidates would have 5 years’ experience in the crane service industry in either management and/or engineering.
• Bachelor's degree in Business Management or Engineering preferred.
• Must have excellent oral and written communication skills.
• Ability to prioritize and work with minimal supervision.
• Must be organized and self-motivated.
• Proficient in Microsoft Office software and the ability to learn Deshazo product software.

Physical Requirements

• Ability to stand/walk 95% of the work day.
• Lift /Carry up to 45-50 pounds.
• Squat, twist, reach, climb, and bend frequently.
• Ability to push/pull material with equipment assistance.
• Possess hand/eye coordination and bilateral dexterity (gross and fine).
• Possess depth perception and peripheral vision.
• Possess the ability to hear.

Working Conditions

• Subject to working frequently at considerable heights.
• Exposure to hot and cold conditions.

Compensation

• Annual salary plus bonus potential. Personal vehicle and travel reimbursement provided,

Incentive Compensation Considerations

This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The criteria that will be considered will include, but not be limited to:

• The financial performance of the office.
• The professional development of the service technicians: including technical skill set, appearance, documentation, safety of technicians and customer communications.
• The improvements in customer service obtained through job/project planning, communication and execution.
• The success in fostering and maintaining a cooperative attitude of teamwork and customer service.

Benefits Available

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company-paid short term disability insurance
• Long term disability insurance available
• Company-paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.