Patient Field Service Liaison

The Patient Field Services Liaison is responsible for monitoring Part C quality measures and conducting patient outreach and education to support the achievement of 5 star benchmark rating. This individual identifies opportunities to close gaps in quality measures and collaborates with other staff & departments to facilitate overdue screenings/services to patients. This individual supports continuity of patient care by providing in home patient visits to perform blood draws, assist patients with virtual visits and facilitate communication with patients.

Professional Duties

• Monitor Part C quality measure reports and contribute towards the achievement of 5 star benchmark on Part C quality measures.
• Participate in health fairs to support closing gaps in quality measures.
• Identify opportunities for patient outreach and collaborate with department management to establish priority.
• Conduct patient outreach and education to support closing quality measure gaps.
• Coordinate virtual visits and diagnostic testing to close gaps in quality measures.
• Conduct in home visits to assist patients with completing virtual visits with other departments within the organization.
• Conduct in home visits to facilitate connection between patient and other departments within the organization after 3rd failed contact attempt.
• Collaborate with quality partners to support patient outreach.
• Perform in home blood draws for patients who don't qualify for in home lab services upon receipt of laboratory order.
• Document patient interactions in the patient's electronic medical/health record (EMR/EHR) in accordance with departmental policies, procedures and deadlines.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Be knowledgeable about your job so that you can serve others effectively
• Help others, offering to assist (Ask, how may I help you?)
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Be accountable for your work
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
• Speak clearly and use understandable language (avoid medical jargon or slang)
• See the positive in situations and in others
• Anticipate needs that will arise before your next meeting

Qualifications

• High School diploma or equivalent.
• Current California Phlebotomist license.
• 2 years of phlebotomist experience in a laboratory, healthcare or managed care setting.
• Ability to utilize Microsoft Office applications (Word, Excel, Outlook, Power Point) and other computer software/applications.
• Ability to utilize electronic medical/health record system/software.
• Ability to effectively communicate with individuals within all levels of the organization, patients, patient family members, providers, vendors and others.
• BLS required within 60 days of hire.
• Current California driver’s license and proof of auto insurance.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands

• Sitting: Approximately 75% of day.
• Standing: Approximately 15% of day.
• Walking: Approximately 15% of day.
• Lifting: 0 - 10 lbs. approximately 5% of day.
• Bending: Approximately 10% of day. Kneeling approximately < 20% of day.
• Hearing/Visual Acuity: Adequate for use with computers, telephone/mobile devices and other office equipment approximately 50% of day.
• Computer: Highly technical work environment. Must be able to work 6 hours per day using computers, telephone/mobile devices.
• Reaching: Above head 75 degrees approximately 10%.
• Hand grip dexterity: Approximately 70% of day.