Racquet Services

General Summary:

The Racquets Services team member interacts with members through hospitality, facility maintenance, F&B offerings, and general facility services.  Member experience is the Racquets Services team member’s primary responsibility.

Duties and Responsibilities:

1. Committed to working 2-4 shifts per week
2. Assists Operations Manager/Assistant Director of Racquets with admin/operations tasks
3. Develops and enriches relationships with individual members to elevate the personal experience.
4. Keeps all areas of racquets tidy and efficient.
5. Works to become “power user” of all applicable areas of Club systems (i.e. Club Essential, Billing, Citrix, Paycom)
6. On court assistance, as needed

Work Environment:

1. Competitive compensation for on-court hours and administration hours and on-court hours.
2. Our Core Values:

• Respect: We treat members and employees with dignity and respect
• Integrity: We do the right thing in everything we do
• Communication: We are transparent and honest in our dealings
• Leadership: We lead by example
• Quality: We are dedicated to providing service at levels consistent with our vision
• Teamwork: We work together to deliver our mission

1. Come join a FANTASTIC team that has a culture of inclusiveness and innovation alongside a thriving membership!
2. While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

Knowledge, Skills and Abilities Required:

1. Positive, encouraging, organized, highly motivated, prompt, and enthusiastic.
2. Able to deliver information clearly, concisely, and timely.
3. A customer service attitude and passionate about the sport of tennis and pickleball.
4. Available to work year-round, including nights and occasional weekends (unless regularly preferred)