What are the responsibilities and job description for the Customer Service Representative position at Dermatology Partners?
Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!
Discover the Benefits of Joining Dermatology Partners!
Our Core Values Are
Location: West Lawn, PA (On-Site)
Hours: 9:30AM- 6:00PM
Responsibilities
Discover the Benefits of Joining Dermatology Partners!
- No Nights or Weekends
- Growth Opportunity
- Medical, Dental, and Vision Insurance
- PTO & Paid Holiday’s
- 401 (k) with 4% employee match-Fully Vested from day 1
- Company paid Life Insurance
- Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
- Employee Discount
- Referral Bonus
- Employee Appreciation Day: Dorney Park in Fall
- Employee Assistance Program (EAP)
Our Core Values Are
- Grow Together
- Seize Opportunity from Struggle
- Outcome Over Ego
- Commitment to Serve
- Do The Right Thing
Location: West Lawn, PA (On-Site)
Hours: 9:30AM- 6:00PM
Responsibilities
- Providing excellent customer service to patients, Providers, and all team members through the organization
- Scheduling patient appointments for over 40 locations in 3 states with multiple providers and growing
- Handling Inbound and outbound calls from external and internal sources
- Transferring calls to the appropriate department and taking detailed information to relay to the recipient
- Completing call reports and logs and researching billing issues
- Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
- Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
- Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
- Recommending process improvements and researching misapplied payments
- Assisting Providers with Virtual Medical Assistant system
- Other duties as assigned