What are the responsibilities and job description for the Customer Service Representative position at Dermatology Partners?
Description
Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!
Discover the Benefits of Joining Dermatology Partners!
Our Core Values Are
What we look for:
Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!
Discover the Benefits of Joining Dermatology Partners!
- No Nights or Weekends
- Growth Opportunity
- Medical, Dental, and Vision Insurance
- PTO & Paid Holiday’s
- 401 (k) with 4% employee match-Fully Vested
- Company paid Life Insurance
- Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
- Employee Discount
- Referral Bonus
- Employee Appreciation Day: Dorney Park in Fall
- Employee Assistance Program (EAP)
Our Core Values Are
- Grow Together
- Seize Opportunity from Struggle
- Outcome Over Ego
- Commitment to Serve
- Do The Right Thing
- Providing excellent customer service to patients, Providers, and all team members through the organization
- Scheduling patient appointments for over 34 locations in 3 states with multiple providers and growing
- Handling Inbound and outbound calls from external and internal sources
- Transferring calls to the appropriate department and taking detailed information to relay to the recipient
- Completing call reports and logs and researching billing issues
- Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
- Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
- Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
- Recommending process improvements and researching misapplied payments
- Other duties as assigned
What we look for:
- Call Center experience (1 year minimum in a high volume inbound call center) -Medical experience back ground is a Plus!
- Works well in a fast-paced environment taking up to 100 calls during peak times
- Fluency in computer systems and a variety of software packages with the ability to learn new systems
- Excellent written and verbal communication with a high level of accuracy
- Organized, punctual, and detail oriented
- Having the ability to stay calm and professional when navigating challenging calls
- There is a 2 to 3 week training period where Representatives will be scheduled 8:30-5. When the training has been completed the shift will be 9:30-6.**
- Salary range of $15.00-$17.00 per hour (commensurate with experience)**
Salary : $15 - $17