What are the responsibilities and job description for the Customer Service Representative position at AMMEGA?
a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.
Key Responsibilities
- Process customer quote requests and purchase orders.
- Convert quotes into sales orders.
- Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
- Provide customers with product information and transaction support.
- Maintain knowledge of products, pricing, policies, and procedures.
- Build strong customer relationships to increase loyalty and repeat business.
- Meet departmental KPIs and performance targets.
- Handle returns (RGAs), credits, and customer complaints.
- Support additional projects and responsibilities as assigned.
Required Qualifications
- 2 years of B2B customer service experience or a college degree.
- Strong verbal and written communication skills.
- Strong math, analytical, and technical aptitude.
- Ability to work independently and collaboratively.
- Experience with:
- Salesforce (CRM)
- D365 (ERP/MRP)
- Order management systems
- Proficiency with Microsoft Windows-based software.
- Authorization to work in the United States.
Preferred Qualifications
- Manufacturing industry experience.
- Spanish bilingual skills.
- Commitment to continuous learning and product expertise.
- Adaptability and resourcefulness in a dynamic environment.
Core Competencies
The ideal candidate:
- Communicates effectively and follows through on commitments.
- Is results-oriented and deadline-driven.
- Pays close attention to detail.
- Prioritizes work efficiently.
- Solves problems and provides customer-focused solutions.
- Influences outcomes and collaborates across teams.
- Demonstrates accountability and integrity.
- Challenges the status quo to improve processes.
- Delivers exceptional service to key customers.
- Strives for excellence and continuous improvement.
Physical Requirements
- Primarily desk-based work involving sitting, typing, and communicating.
- Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.
- Requires close vision and the ability to focus on detailed work.
What AMMEGA Offers
- Internal career advancement opportunities.
- On-the-job training.
- Educational support and continuous learning opportunities.