Regional Operations Director

Regional Operations Director – Multi-Site Dermatology Leadership Opportunity

West Dermatology, a fast-growing dermatology platform is seeking a senior Regional Operations leader in Southern California. The successful candidate will be the general manager responsible for a large P&L portfolio of practices and strategic corporate initiatives. Expectations of the role include driving topline revenue, increase clinic margins, identifying and elevating talent, and actively participating in the strategy of the organization as it scales. Success in this role requires high learning agility, ability to influence other leaders and physicians, an entrepreneurial mindset, and commitment to an outstanding patient and team experience. 

Key Responsibilities 

• Full accountability for the financial and operational results for all assigned practice sites including, existing clinics, and future de novo and acquisition clinics to meet specific quality/compliance, patient satisfaction, employee engagement and financial revenue and operating expense / capital expense goals. 
• Attain command of the competitive landscape for the practice area, make recommendations and execute on growth potential for the assigned practices. Requires skill in designing and negotiating compensation structures that motivate the full healthcare team to perform to its potential.
• Proactively hire, train, retain, and develop talent that will serve as future leaders for the organization. Establish consistent and fair review processes that give individuals an opportunity to express their goals and understand how their performance measures against expectations in a fluid landscape. 
• Drive provider retention, recruitment, and satisfaction. Requires tight performance alignment with Recruiting and M&A as new centers are added to the company.
• Ensure alignment with and implementation of all federal, state, and local regulatory requirements, company policies and procedures. 

Leadership Qualities

Action oriented doer who can successfully balance the urgency of achieving goals while building a high performing team and sustainable business practices. 

• Demonstrates ability to lead and inspire others at scale. Maintains a constant sense of outcome ownership.
• Excellent problem-solving skills with strong analytical capabilities. Thrives in a fast paced, matrix environment.
• Highly customer service oriented with key stakeholders – patients, physicians, physician extenders.
• Demonstrated success as a team developer who sharpens individual team members and elevates camaraderie of the full team.
• Emotional maturity and ability to create change in an environment where the structure may evolve rapidly. Willingness to give and receive feedback will be critical to success.
• Ability to work in an environment where sharing responsibility for success and failure of others on the team is critical to the overall success of the company.
• Ability and ambition to accelerate career progression within organization.

Preferred Requirements

• Master’s Degree preferred in Healthcare Administration 
• Minimum of 5-10 years healthcare services operation experience leading multi-site practice/clinical group practices.
• Expert knowledge of medical practice, P&L ownership, and proven history in growing practice revenues in conjunction with physician partners.
• Staff management experience of 75 colleagues with provider, medical/clinical and operational staff responsibilities
• Excellent communication skills.  
• Knowledge of dermatology specialty practice operations, a plus

About West Dermatology

West Dermatology has a strong history of success and is a large player in the fragmented US dermatology industry and the established leader in the Western US with 65 clinics in California, Nevada and Arizona. The company has delivered above-market organic growth of 10% over 2017-2021, which is double industry growth, a track record of successful acquisitions and denovos, and a strong culture with well-regarded, clinically excellent Providers. West Dermatology is the market leader in 80% of their markets and the company has a compelling strategy to expand to new markets. 

• West Dermatology adds value to practices in a number of ways: 
  1. Proven playbook for expanding clinic capacity and increasing patient flow 
  2. Negotiation of most favorable rates with payors 
  3. Access to expanded value-added services including Mohs, pathology, dermatology grade beauty products, and research. 

Supporting all of these value points is the MD focused governance structure that supports autonomy while delivering profitable accountability at a time that dermatologist appreciate the importance of a comprehensive footprint that supports their long term success.

Equal Employment Opportunity

West Dermatology is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

West Dermatology does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.