Human Resources Generalist

Job Description

The Human Resources Generalist is responsible for executing key Human Resources programs and providing operational support across multiple HR functions. This role serves as a trusted resource for employees and leaders by providing administrative support for employee benefits, managing leave of absence programs, coordinating workers' compensation claims, ensuring compliance with federal and state employment laws, and supporting employee relations and HR operations.

The ideal candidate is detail-oriented, customer-focused, highly organized, and capable of managing multiple priorities while maintaining confidentiality and delivering exceptional employee service.

Essential Duties & Responsibilities

Benefits Administration

• Provide administrative support for employee benefit programs including medical, dental, vision, life insurance, disability, voluntary benefits, and retirement plans.
• Serve as the primary point of contact for employee benefit questions and enrollment assistance.
• Coordinate new hire benefit enrollment, qualifying life events, and annual Open Enrollment.
• Partner with benefit vendors and brokers to resolve employee benefit issues.
• Assist with eligibility audits.
• Ensure timely processing of benefit changes and payroll deductions.
• Maintain accurate benefit records within the HRIS.

Leave of Absence Administration

• Administer all employee leave programs including FMLA, ADA accommodations, pregnancy-related leave, Paid Family and Medical Leave (where applicable), personal leaves of absence, and military leave.
• Coordinate required documentation with employees and healthcare providers.
• Monitor leave eligibility, certification deadlines, intermittent leave usage, and return-to-work dates.
• Partner with managers to ensure compliance throughout the leave process.
• Maintain confidential leave documentation.

Workers' Compensation Administration

• Coordinate all work-related injury reporting.
• Serve as liaison between employees, managers, insurance carriers, and third-party administrators.
• Ensure timely completion of required workers' compensation documentation.
• Track claims, restrictions, return-to-work dates, and modified duty assignments.
• Monitor OSHA reporting requirements when applicable.
• Identify trends and recommend strategies to reduce workplace injuries.

Compliance

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain compliance related to FMLA, ADA, HIPAA (where applicable), COBRA, ERISA, ACA, Workers' Compensation, Wage and Hour regulations, and Paid Leave laws.
• Assist with policy development and updates.
• Support internal audits and compliance initiatives.
• Maintain employee personnel files and required documentation.
• Assist with I-9 compliance and employment verification processes.

Employee Relations

• Respond to employee questions regarding HR policies and procedures.
• Provide guidance to managers on employee matters.
• Support investigations involving employee concerns.
• Maintain confidentiality while addressing sensitive employee issues.
• Assist in resolving workplace concerns in partnership with HR leadership.
• Respond to Unemployment Claims

HR Operations

• Process employee changes including hires, transfers, promotions, compensation changes, and separations.
• Maintain employee records within the HRIS.
• Prepare HR reports and metrics.
• Assist with onboarding and offboarding activities.
• Support HR projects and continuous process improvement initiatives.
• Participate in HR training and employee engagement initiatives.

Equal Employment Opportunity

The Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to any protected status under applicable law.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Minimum of 3–5 years of Human Resources Generalist experience.
• Demonstrated experience administering employee benefits.
• Experience managing Leave of Absence programs, including FMLA, ADA, and state leave laws.
• Experience administering Workers' Compensation claims is preferred.
• Strong knowledge of federal and state employment laws.
• Experience working within an HRIS platform (Paycom experience preferred).
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to manage confidential information with discretion.
• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred.
• Healthcare and multi-state HR experience preferred.

Knowledge, Skills & Abilities

• Strong understanding of employment law and HR compliance.
• Excellent customer service and employee relations skills.
• Ability to prioritize multiple deadlines simultaneously.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Ability to maintain confidentiality.
• Ability to exercise sound judgment and make independent decisions.
• Strong collaboration and relationship-building skills.

Physical Requirements

• Prolonged periods of sitting while working at a computer.
• Frequent use of a computer, keyboard, telephone, and standard office equipment.
• Ability to occasionally stand, walk, bend, reach, and lift up to 20 pounds.
• Ability to travel occasionally to support multiple office or clinic locations.
• Ability to communicate effectively in person, virtually, and by telephone.

Work Environment

This position is primarily performed in a professional office or healthcare clinic environment. The role may require occasional travel between company locations to support employees, managers, and HR initiatives