What are the responsibilities and job description for the Call Center (Patient Support Specialist) position at Dermatology Inc?
Description:
Call Center (Patient Support Specialist)
Greenwood, IN Call Center
Description
The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
Call Center (Patient Support Specialist)
Greenwood, IN Call Center
Description
The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
- Register and schedule patients referred by outside physicians (via phone or fax). Ensure complete and accurate registration, including patient demographics and current insurance information.
- Verify patient insurance, including referrals and authorization requirements.
- Triage phone calls to appropriate staff members
- Additional duties as assigned.
- Strong patient advocate, promoting a positive patient experience.
- Experience with an EMR scheduling system.
- Previous medical practice experience is a plus
- Basic insurance knowledge
- Dedicated team-player
- Dependable and reliable
- Ability to effectively communicate with patients
- Focused on accuracy and attention to detail.
- Positive, energetic personality