What are the responsibilities and job description for the Call Center/Service Center Assistant position at BCForward?
BC Forward is looking for Call Center/Service Center Assistant in RemoteCall Center / Service Center Assistant (Contract)Location: Indianapolis, IN 46241Pay: $17.00/hr (W2)Schedule: Mon–Fri, 8:00 AM–5:00 PMWork Setup: Onsite first 3 days, remote thereafterHiring: Direct Offer – No InterviewJob Summary:Seeking a customer-focused Service Center Assistant to handle inbound and outbound calls related to product recalls. You’ll provide accurate information, document interactions, and support customers with professionalism and empathy.Responsibilities:Handle inbound and outbound recall-related callsExplain recall procedures and next steps clearlyDocument customer interactions accuratelyAssist with basic troubleshooting and issue resolutionFollow company policies and confidentiality standardsRequirements:High school diploma or GED1 year customer service or call center experience (inbound preferred)Strong communication and problem-solving skillsBasic computer skills (Microsoft Office)Typing speed of 35 WPM or higherPersonal cell phone with data (for system authentication)Company DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.
Salary : $17