What are the responsibilities and job description for the Front Desk Coordinator/Receptionist position at dermani MEDSPA®?
Job Description
We are seeking a highly motivated and enthusiastic Front Desk Coordinator to join our team at the Dermani Medspa Athens, GA location! Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and scientific evidence based aesthetic services to our patients.
This is a part time position that can average 15-30 hours a week, operating in 10 hours shifts. Our hours of operation are Monday through Friday, 9:00-7:00, Saturday 9:00-5:00. *Must be able to work on Saturdays.*
Responsibilities:
Miller Medspas LLC is a FAMILY owned Dermani Medspa Franchisee with five existing locations in North Buckhead, Alpharetta, Peachtree Corners, Athens and Cumming!
Miller Medspas LLC is a FAMILY owned Dermani Medspa Franchisee with five existing locations in North Buckhead, Alpharetta, Peachtree Corners, Athens and Cumming!
We are seeking a highly motivated and enthusiastic Front Desk Coordinator to join our team at the Dermani Medspa Athens, GA location! Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and scientific evidence based aesthetic services to our patients.
This is a part time position that can average 15-30 hours a week, operating in 10 hours shifts. Our hours of operation are Monday through Friday, 9:00-7:00, Saturday 9:00-5:00. *Must be able to work on Saturdays.*
Responsibilities:
- Creating a welcoming atmosphere in the lobby. Most importantly, providing quality customer service to our patients
- You will coordinate and oversee all facets of front office duties; providing a knowledgeable check-in and check-out process, rescheduling, taking payments, signing up clients for memberships, coordinating and communicating with providers, etc
- Manage patient information and accurately documenting in patient profiles
- Answering phone calls with professionalism, politeness, and positivity
- Respond to daily incoming emails and inquiries, and follow up on Leads
- Keep the front desk and lobby area clean and organized. Light cleaning during downtime
- Open and close the front desk/lobby area
- Communicate regularly with Clinical Director regarding any client situations seen through emails, messages, or interactions at the front desk
- Maintain a business professional appearance with attire, hair, make-up, etc
- Prospecting for new clients/members to grow the business
- Manage front desk coordinators schedules
- Office supply inventory and retail inventory management
- Review client accounts for accuracy
- Adhere and has full knowledge of Dermani MEDSPA® Front Office Manual, services, and memberships details
- Field phone calls regarding client’s accounts
- General accountability for all front office activities in the facility
- The ideal candidate should have a minimum of 2 years of customer service or front desk experience, with a preference for those with prior experience in an aesthetics/med spa or healthcare environment
- Strong knowledge or familiarity with aesthetic treatments, medical grade skincare products, and trends in the aesthetic, beauty, and wellness industry
- Sales and commission driven
- Focused on contributing to the growth of our company
- Ability to work cohesively with others and be a team player
- Ability to complete and prioritize duties without supervision
- History of strong work ethic, punctuality, good attendance, and reliability
- Proficiency in using office software, POS, and scheduling systems, experience with ZENOTI software is a plus
- High school or equivalent (Required)
- Customer service: 2 years (Required)
- Managerial/supervisor experience: 1-2 years (Required)
- Med spa/aesthetic/healthcare experience: 1-2 years
- 10 hour shift
- Paid Training
- Hourly and commission pay
- Large Employee discounts on Botox, Juvederm fillers, Skin Rejuvenation and Laser Hair Removal
- Opportunities for advancement
- Health, dental, and vision insurance (must be full time employee to qualify
- 401(k) w Match
Miller Medspas LLC is a FAMILY owned Dermani Medspa Franchisee with five existing locations in North Buckhead, Alpharetta, Peachtree Corners, Athens and Cumming!
Miller Medspas LLC is a FAMILY owned Dermani Medspa Franchisee with five existing locations in North Buckhead, Alpharetta, Peachtree Corners, Athens and Cumming!
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