What are the responsibilities and job description for the Front Desk Receptionist position at American Family Care Chamblee?
Benefits:
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
Job Description
AFC Urgent Care Kennesaw is seeking a friendly, reliable, and organized Front Desk Receptionist to join our fast-paced clinical team. This position is responsible for greeting patients, completing check-in and check-out, verifying insurance, collecting payments, answering phones, and providing exceptional customer service to ensure smooth patient flow throughout the clinic.
AFC Urgent Care Kennesaw is seeking a friendly, reliable, and organized Front Desk Receptionist to join our fast-paced clinical team. This position is responsible for greeting patients, completing check-in and check-out, verifying insurance, collecting payments, answering phones, and providing exceptional customer service to ensure smooth patient flow throughout the clinic.
Responsibilities
- Greet all patients with a warm, professional, and welcoming attitude.
- Complete check-in/check-out processes accurately.
- Verify insurance eligibility and collect required copays.
- Schedule appointments and manage patient flow.
- Answer incoming calls and provide information as needed.
- Enter patient information into the EMR system.
- Communicate with clinical staff to support daily operations.
- Maintain a clean, organized front desk and waiting area.
- Protect patient confidentiality and follow HIPAA guidelines.
- Assist with administrative tasks as assigned.
Desired Experience
- Experience in a healthcare or urgent care environment (preferred)
- Basic knowledge of insurance verification is a plus
- Strong communication and multitasking skills
- Comfortable working in a fast-paced clinical setting