Assistant Manager of Operations

Overall Responsibilities:

The Assistant Manager of Operations is the field operations team leader and is entrusted with overseeing the maintenance, security, and daily operations of Miami Parking Authority-operated surface lots and garages within the City of Miami. The Assistant Manager assigns duties to Parking Service Assistants to support the uninterrupted operations of off-street parking facilities (Lots/Garages) via conducting facility inspections, identifying/correcting hazards, rendering light maintenance, and providing exemplary customer service to facility patrons (non-inclusive list). The incumbent maintains relationships with equipment vendors and service providers, addressing pending service issues and ordering supplies.

Duties and Responsibilities: 

• Ensures the safety, security, and proper up-keep of assigned facilities by utilizing scheduled inspections, no-notice walk-through inspections and other established procedures.
• Monitors actions and performances of assigned and contract employees to ensure compliance. 
• Manages and inspects facilities revenue equipment.
• Reviews of daily reports prepared by personnel assigned to the facility.
• Monitors and orders of the necessary supplies and materials needed for the facility.
• Prepares annual performance reviews for all employees in their assigned facilities.
• Review’s revenue trend reports to ensure accuracy and to detect possible theft or inappropriate transactions.
• Ensures proper training of employees.
• Responds to customer complaints and inquiries.
• Completes other related duties and special projects as assigned.
• Responds to requests for services and other assistance from supervisors, staff, and members of the public.
• Provides recommendations on various staff matters including hiring, disciplinary actions, and evaluations.
• Performs other duties as required.

Required Knowledge, Skills and Abilities:

• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Basic mathematical ability (e.g., addition, subtraction, division, etc.)
• Effective written and verbal communication 
• Basic computer skills (e.g., typing, emailing, etc.)
• Basic money handling skills (e.g., cashiering, reconciling reports, etc.)
• Knowledge of supervisory principles and practices (e.g., progressive discipline, performance management, personal training, etc.)
• Ability to lift minimum 25 pounds. 

Judgement and Decision Making

• Ability to collect and analyze data to support operational decision making.
• Ability to work independently and demonstrate sound judgment regarding the escalation of operational issues to the proper authority. 

Requirements and Qualifications 

• Minimum high school diploma/GED equivalent 
• Associate’s degree (preferred)
• Must be able to work in a fast-paced environment.
• Management experience in a multiple location environment 
• Supervisory experience in a parking management company (preferred) 

Physical Effort:

• Preferred: Ability to conduct light maintenance/ troubleshooting on computers and mechanical equipment 
• Light physical effort required (e.g., repeated lifting, standing long periods, driving, etc.)

Working Conditions:

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.