Field Service and Repair Technician

Job Title: Field Service and Repair Technician

Location: SLC/Lehi, Utah

Travel: 30-60% (including short-notice travel as required)

Reports To: Head of Field Operations

Company overview: Deploy Surveillance is a leading mobile surveillance provider through

delivering end-to-end hardware deployment, repair, and support for our customer accounts. Our fast-paced environment emphasizes reliability, problem-solving, and continuous improvement. We value

detail-oriented, adaptable team members who thrive on customer-centric service and field-based

execution.

Role summary: The Field Service and Repair Technician is responsible for end-to-end

support of customer accounts from initial camera and account setup and hardware deployment to

on-site maintenance, repairs, and ongoing fleet hardware management. The role requires strong

organizational skills, technical aptitude, and the ability to manage changing priorities in a dynamic

field environment. This position reports to the Head of Field Operations and collaborates with

Program Management, Accounting, Production Teams, Logistics, and Account Management teams.

Key responsibilities

Hardware deployment and installation

• Execute on-site or remote hardware deployments for mobile surveillance fleets.
• Install, configure, and test surveillance devices, sensors, mounting hardware, power solutions, and networking equipment.
• Ensure deployments meet security, regulatory, and Production guidelines; document configurations and as-built records.

Repairs and preventive maintenance

• Troubleshoot and diagnose hardware faults in the field; perform repairs or coordinate escalations with Production team.
• Conduct preventive maintenance, inventory checks, and lifecycle management for deployed assets.
• Create and follow service tickets, capturing root cause analysis, corrective actions, and parts usage.

Customer support and service delivery

• Provide hands-on assistance during critical incidents, coordinating with Support team and other Field Service Specialists to restore service quickly.

Fleet hardware management and records

• Maintain accurate records of all deployed hardware, configurations, warranties, and maintenance history.
• Manage asset tagging, inventory reconciliation, and lifecycle planning for customer fleets.
• Generate and maintain documentation, reports, and dashboards for customers and internal teams.

Safety, compliance, and quality

• Adhere to all safety protocols and best practices for field operations.
• Ensure quality control during installations and maintenance activities.
• Report incidents, near-misses, or non-conformances promptly and transparently.

Qualifications and skills

• Experience: 3 years in field operations, hardware deployment, installation, or related roles (experience in mobile or fleet surveillance a plus).
• ravel readiness: 30-60% travel, including short-notice trips; ability to work flexible hours as needed.
• Technical aptitude: Strong working knowledge of AV, networking, power systems, and surveillance hardware; basic IT literacy for configuring devices and entering data accurately.
• Problem-solving: Demonstrated ability to diagnose issues, think critically, and implement effective solutions under time pressure.
• Communication: Excellent verbal and written communication; capable of presenting technical information to non-technical stakeholders.
• Organizational skills: Self-starter with the ability to manage multiple active projects, prioritize tasks, and meet deadlines.
• Customer service mindset: Customer-focused with a professional, service-oriented approach.
• Physical requirements: Able to lift 50 lbs. repetitively and carry equipment as needed; comfortable working in varied environments (outdoors, on customer sites, and in serviceable indoor areas).
• Education: High School Diploma or GED, Associate degree or higher in Engineering is a plus, Information Technology, Logistics, or a related field preferred; equivalent field experience accepted.

Performance indicators

• On-time deployment and installation completion rates
• First-time fix rate for on-site repairs
• Accuracy and completeness of asset records and service tickets
• Customer satisfaction and renewal indicators
• Adherence to safety and quality standards
• Incident response and resolution timelines

Work environment

• Fast-paced field setting with varying customer environments
• Combination of on-site deployments, remote work, and support-center collaboration
• Regular collaboration with cross-functional teams (Customer Support, Logistics, Account Management)

Compensation and benefits

• Competitive wage commensurate with experience
• Health, dental, and vision coverage
• Paid time off and holidays